Dev Tracker

WVW BROKE?

in Dev Tracker

Posted by: Stephen ClarkeWillson

Stephen ClarkeWillson

ArenaNet Studio Technical Director

Sorry, we disabled a few too many servers, and when the reset hit, most people had nowhere to go as we are hitting peak time in NA. Fixed by re-enabling some hardware.

WVW BROKE?

in Dev Tracker

Posted by: Zachary Stiers

Zachary Stiers

Gameplay Programmer

This has been resolved.

Real Life Hero

WvW American Servers?

in Dev Tracker

Posted by: Regina Buenaobra

Regina Buenaobra

Content Marketing Lead

The issue has been reported and we’re looking into it: https://forum-en.guildwars2.com/forum/game/wuv/WVW-BROKE/6560822

Content Marketing Lead
IGN: Cm Regina Buenaobra
Twitter: @GuildWars2, @ArenaNet

WVW BROKE?

in Dev Tracker

Posted by: Zachary Stiers

Zachary Stiers

Gameplay Programmer

We’re aware of the issue and are working on fixing it.

Real Life Hero

WvW kills supposed to be cached for 5 mins?

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

So, the kill/death counts are cached in the exact same blob as the map state — however, they’re collected using a different mechanism than the map state. The way I implemented it, there’s actually an API-specific backend server that watches logs coming off of the map instances. Every skirmish (I think? it might be on an interval), each WvW map instance flushes some transient state to logs, including kill/death counts; those logs are picked up by the API backend server and aggregated.

I have some minor changes that might be ready for the next release that watch for individual on-kill notifications (in addition to the periodic aggregated one) — that should improve the latency a bit.

tl;dr architectural, but I’m working on it.

Final minimal games to be on leaderboard?

in Dev Tracker

Posted by: Ben Phongluangtham

Ben Phongluangtham

Game Designer

I was pretty sure it has been 15 games per week from the start. The above quote sounded like he was just throwing out 10 as an example since it is easy to calculate and comprehend multiples of 10.

Yes.

HEADS UP: rate limiting is coming

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

How often is data from the Trading Post updated such that it can be obtained via API?

/v2/commerce/listings is every 20 minutes.
/v2/commerce/prices is every 2 minutes.
/v2/commerce/transactions is every 1 minute.

These change on occasion, refer to the Cache-Control and Expires headers.

(edited by Lawton Campbell.8517)

PvP client crash

in Dev Tracker

Posted by: Evan Lesh

Evan Lesh

PvP Gameplay Programmer

Thanks! We are investigating.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Server Maintenance

in Dev Tracker

Posted by: Grant Gertz

Grant Gertz

Producer: WvW, PvP, and Fractals

WvW in Europe will be down for maintenance for roughly 20-40 minutes on 2017-04-21 starting at 03:00 UTC/ 5:00am CEST. There will be in-game announcements before and after the maintenance.

Community Showcase Live: TODAY

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

This was my first time watching the show live. Josh was a great co-host. I really liked his feedback on the artwork so I appreciate the time he spent with you on the show.

Josh is great, and I am grateful he could be involved, too! Thanks for watching.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

SAB Guild Hall Transformed

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

It’s great!!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lighting Issues Game Update 4/18

in Dev Tracker

Posted by: Dara Potocska

Dara Potocska

QA Embed

Good day friends! We’re looking into this issue. While we do – if you are encountering this, could you answer the following:

  • What graphic card do you use? (for example, many of you with the NVIDIA 1080 and 1070 are reporting issues. )
  • What in game graphic settings are you using?

Also, there may be an issue with some locations – so if you find a spot where you encounter it – could you include a screenshot with your minimap showing?

Thank you guys!

Community Showcase Live: TODAY

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Join me and Josh Foreman for today’s show at Noon Pacific Time!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Missing Point of Interest

in Dev Tracker

Posted by: Jon Olson

Jon Olson

Programmer

Tip: Placing one’s mouse over the legend for Points of Interest should highlight any which are still outstanding.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, & Streaming Client

What happen to NA Leaderboard?

in Dev Tracker

Posted by: Ben Phongluangtham

Ben Phongluangtham

Game Designer

It’s showing Top 250 is now minimum 1349 rating. Is this because people are quitting PvP?

The games played requirement updated. Whenever this happens, you’ll see a big leaderboard shift as people who don’t have the minimum get knocked out. New people don’t get added to the board until they’ve played a game, so it takes a little while for things to normalize again.

Game Update Notes - April 18, 2017

in Dev Tracker

Posted by: Mark Katzbach

Mark Katzbach

Content Marketing Manager

Bug Fixes:

  • Fixed a bug that caused the art on the Character Select screen to revert back to the pre-Heart of Thorns view.
  • Fixed a client crash occurring when sorting the PvP sigil list by category.

04/18/2017 – Late Notes
BLACK LION TRADING COMPANY
Bug Fixes

  • Adjusted the audio on the Beastslayer Rifle.
  • Fixed an issue in which the bowstrings on Chaos bows did not appear properly.
  • Fixed an issue with weapons in the Black Lion Chest that prevented wielded and weapon-only previews from displaying properly.
  • Adjusted the price of the Forgeman Mantle, Forgeman Raiment, and Forgeman Leggings to be consistent with the remainder of the dungeon-armor prices.

PvP client crash

in Dev Tracker

Posted by: Evan Lesh

Evan Lesh

PvP Gameplay Programmer

This has not been reproducible internally. The details of the crash dialog could be especially helpful because without some kind of identifying information, there is no way to find the crash reports.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Game Update Notes - April 18, 2017

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We have indicated by strikethrough in the notes above that the following change did not take place in the build that went live this morning: “The Active Guild Member achievement, which can no longer be earned after the retirement of Influence as a guild currency, has been moved from the General ? Community category into the Historical ? Retired Achievements category.”

This change will be made in an upcoming build and we will include a note in the appropriate set of update notes when this correction actually takes place.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Box o’ Fun Disabled

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Thank you for your patience while we addressed this issue. The content has been re-enabled.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - April 18, 2017

in Dev Tracker

Posted by: Mark Katzbach

Mark Katzbach

Content Marketing Manager

04/18/2017 – April 18th Release Notes
Living World

  • Fixed an issue with the “Into the Labyrinth” instance that was preventing friendly NPCs from assisting in combat.

General

  • The Active Guild Member achievement, which can no longer be earned after the retirement of Influence as a guild currency, has been moved from the General ? Community category into the Historical ? Retired Achievements category.
  • Unique text has been created for skill and trait tooltips, specific to their game mode.
  • An option called Disable Player Item Chatter has been added to the Sound Options tab. Enabling this option will disable all chatter voice-over from player items such as the Replica Job-o-Tron Backpack, tron-themed salvaging tools, and tron-themed gathering tools.
  • Ruins of Orr—Karst Plains: Crusader Feintscar now correctly has a female voice.

Raids
Bastion of the Penitent

  • Fixed a bug in which players in the Samarog encounter were sometimes impaled when there were no nearby spears.
  • Fixed a bug in which Samarog waited too long to recall spears if transitioned at the wrong time.
  • Fixed a bug that prevented Rigom and Guldhem from spawning if Samarog was transitioned while using Brutalize on a player.
  • Demonic Tears will no longer consume Aegis when hit while the challenge mote is active.
  • Players can no longer use Continuum Shift to exit Deimos’s realm during the final phase.
  • In the Deimos encounter, the player targeted by Soul Feast can no longer be selected by the Eye of Janthir to enter the demon realm.
  • In the Deimos encounter, jumping will no longer prevent Soul Feast from spawning.

Structured Player vs. Player

  • Default builds have been adjusted.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • A new Primordus Dye Kit containing six exclusive colors is now available in the Special category of the Gem Store for 125 gems.
  • The Crystalline Dragon Wings Backpack Glider Combo has returned for a limited time and is located in the Style category of the Gem Store for 700 gems.
  • For a limited time, Chaos weapon skins have returned to the Black Lion Weapons Specialist for 5 Black Lion Claim Tickets. Black Lion Chest Keys are available in the Special category of the Gem Store for 125 gems each.

Improvements

  • Six new exclusive hair colors and six new exclusive hair-accessory dyes have been added and are available in Total Makeover Kits and Self-Style Hair Kits, found in the Services category of the Gem Store.
  • For a limited time, Living World Season 2 miniatures and Forest and Jungle miniatures are available when using Black Lion Miniature Claim Tickets.
    • Living World Season 2 miniatures: Mini Rox, Mini Braham Eirsson, Miniature Belinda Delaqua, Mini Marjory Delaqua, Mini Caithe, Mini Faolain, Mini Lord Faren, Mini Kasmeer Meade, Mini Logan Thackeray, and Mini Eir Stegalkin
    • Forest and Jungle miniatures: Mini Forest Spider, Mini Jungle Stalker, Mini Wasp, Mini Swamp Spider, Mini Mosquito, Mini Eelob Poisonfang, Mini Lynx, Mini Forest Grub, Mini Sylvan Pup, and Mini Mossheart

(edited by Moderator)

Frost Gun Disabled

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

An exploit has been noted involving the use of the Frost Gun (consumable item) in combination with certain traits. We have temporarily disabled the Frost Gun while we address the exploit, and will let you know when the item has been re-enabled.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mist Talisman Missing Stats Combinations

in Dev Tracker

Posted by: Ben Phongluangtham

Ben Phongluangtham

Game Designer

I think they arent unlocked if you dont have HOT. Either that or theres a tab that sells non hot stat trinkets. Theres something about that on wiki i think

Have hot, there is only 1 tab.

If you have HoT, we hide the Central Tyrian vendor to prevent people from buying the wrong item.

I just checked the Mist Talisman and it definitely has the HoT stats as options.

Dungeon Mentors [Noob]

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Just to be thorough, may I get a second confirmation that this thread is indeed beyond its shelf life, that it should be unsticked and allowed to fade? Sublimatio was the OP and I trust their judgment, but I swear I saw someone from Noob in DR the other day, so I wanted to check out of respect for all they have contributed in helping others.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I think some of you made a good point. The title of that thread about undesired forum topics didn’t have a very clear title. I just swapped it out to “Inappropriate Forum Topics.” Think that works?

If you believe we need a completely separate thread to call out what defines a match-up thread, I can make one. I rather admire Chinchilla’s one-liner on that topic as a definition. I’m hoping to not have a lot of “housekeeping” threads, so am hopeful the one will work.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Character inventory API refresh interval

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

I don’t recall if it’s documented anywhere (pre-coffee reply), but the cache time is 5-10 minutes (nested caches).

WvW wrong matches and data 2017-04-14

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Had to come into the office (can’t VPN into a BSOD’d machine, apparently) but it should be fixed now.

Suggestion: WvW Jobs

in Dev Tracker

Posted by: McKenna Berdrow

McKenna Berdrow

Game Designer

Just wanted to say that this is an interesting suggestion! The team is interested in feedback on this idea and will continue watching this thread. However, just because we are following this thread doesn’t guarantee we will add it as a feature.

Can we have something "Private Tag" ?

in Dev Tracker

Posted by: McKenna Berdrow

McKenna Berdrow

Game Designer

Like others have mentioned in this thread, we don’t think this would be a healthy feature for WvW. Many players will not participate in WvW if they don’t see a commander tag, and we try to avoid adding features that can be used to exclude players.

Glicko Temporary Manual Adjustments

in Dev Tracker

Posted by: Grant Gertz

Grant Gertz

Producer: WvW, PvP, and Fractals

Below are the world adjustments for April 14th 2017. Current is the new manual adjustment for the match making rating. Previous lists the manual adjustments that were in place prior to today’s changes. These are not additive, but rather updated values.

NA:

• Tarnished Coast
Current: -25
Previous: -25

EU
• Baruch Bay
Current: +50
Previous: +50

• Gandara
Current: +50
Previous: 0

• Jade Sea
Current: -50
Previous: 0

Box o’ Fun Disabled

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We’ve identified an exploit with the Super Adventure Box o’ Fun that allowed players to obtain an immunity to all negative effects and conditions. Some players were abusing the exploit to gain an unfair advantage over others. Due to the impact of this issue, we have decided to temporarily disable the ability for players to summon a Super Adventure Box o’ Fun and have actioned the players who abused this exploit. We will re-enable the item as soon as the exploit has been resolved.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Help I'm stuck in a PvP Match!

in Dev Tracker

Posted by: Ray Patrick

Ray Patrick

PvP Server Programmer

@ixter.3582, please try again. Let me know if know if you are still having difficulties.

Thanks!

Slings and Arrows
Vox Machinum, 80
Hyper Threaded, 80

Endpoint for temporal festivals like SAB?

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Seems reasonable. I’m pretty sure the previous festivals won’t have any data — prior to SAB, festivals weren’t automatic and needed a game build to turn on/off. SAB is the first one with structured data that the API can expose. Tracking issue.

Server Dead ... Anyone there? Anet send help

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Chris and Gaile, it does look like it’s up again.

Yep, from all we’re seeing just now, things are good. The team will continue to monitor and we all should be able to game on!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server Dead ... Anyone there? Anet send help

in Dev Tracker

Posted by: Chris Cleary

Chris Cleary

Game Security Lead

We have identified the problem and things should be recovering.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

Server Dead ... Anyone there? Anet send help

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

If they can’t figure out what’s wrong then can they just roll it back?

That is very, very, very seldom necessary. But don’t worry. The team is keenly aware of this situation, and top people are working on it!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server Dead ... Anyone there? Anet send help

in Dev Tracker

Posted by: Chris Cleary

Chris Cleary

Game Security Lead

We’re looking into this, will update when I have info.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

When WvW “tiers” are respected again, if ever, by Anet and the manual glicko additions and subtractions stop, then this type of posting will be few and very far between compared to now.

So, keeping to the topic of this thread, and not the side comments being expressed, you’re essentially saying, “We will post reasonably about other players and servers/worlds once the devs [do XX or YY]?”

The topic — again — is player-to-player conversations. With that in mind, whatever parameters you set for improved forum member behavior towards one another cannot be fulfilled by ArenaNet but only by forum members themselves.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Gaile starts a thread reminding people that trashtalking is against the rules and to try to stick to the topic.

The thread quickly devolves into people trashtalking ANet’s communication policy and trying to discuss whether WvW is abandoned or supported, whether there’s too much moderation or not enough dev communication, and, of course, discussions about condition damage.

And people wonder why the devs are reluctant to offer the occasional quick comment.

We try to compensate the lack of build variety on the forum?

Nah, Gaile started a thread politely telling off the costumers about why they complain so much.
Such costumers defensively are trying to explain her why the complains.

Perfectly normal here.

PS: the people that whine about the complains look even worse than the complains itselves.

No. My post was about player-to-player communication. That it nearly instantly devolved into a broader topic is not surprising, given the past. But let’s be clear: I am not “complaining” about player complaints. I am asking players to be kind to one another, and stop insulting one another with comments like those I mentioned in my initial post. (Which are actual quotes, in the top section.)

WvW combat should happen in the game. It should not take place on the forums in rude posts that insult other players, individually or as a group. This isn’t an opportunity to talk about skill balance – the WvW team does not handle that. This is not a chance to discuss (complain about, argue for) communications from the studio. This is about asking players to not engage in rude commentary towards others.

And that is what this post was and should be about.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

/v2/wvw/matches - Kills are not updating

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

The kills are implemented via watching event logs from the map instance servers. Our event logging infrastructure had an outage earlier today (hardware failure), so the kill counts stopped being updated.

I don’t believe there’s a way to recover the lost data, unfortunately.

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Sorry Gaile, it isn’t about in-game rivalries. It’s about frustration with Anet who has a more direct hand in match-making now through manual glicko adjustments and server linking choices without taking the time to understand the community trends going on with those teams.

http://imgur.com/nqzK9io

Yep, and I’ve already replaced the post and spoken to the moderator who removed it. If that satisfies you, you can delete the image-bearing post yourself, or delete the first post and leave the second you made. Whatever works for you.

That’s good that you corrected the mistake, but i feel like this only further points out that there are issues in communication between players and anet. When a well written post that has no reason to be removed is taken down and the person infracted, it only serves to exasperate already angry people even more. Its hard for players to talk about issues when they are rooted in things which you have effectively “banned” us from talking about matchups, server pop, relinkings, ect as most of the posts are removed or closed , a lot of the time with good reason i will admit but even when we’re having majority good discussion they are often closed with simple reasons like no matchup threads given.

You say you’re open to communication with us but how are we supposed to communicate when we make a thread about a topic pertaining to the current situation in wvw and it gets locked because someone at anet deems it a matchup thread or a , my world link sucks thread ect.

Questions about moderation can be addressed to Forums@Arena.Net. That’s not a brush-off, that’s the best way to discuss something.

In my view — and I’ve looked with care — the threads that are being removed or locked are indeed argument threads. They’re often combative, negative, or rude. Often all three things. I don’t see the moderators “deeming” something as being a match-up thread, but accurately assessing that it is one. (If the term “match-up” is used in a generic sense.) Again, if there’s a genuine question, you can e-mail and we’ll review it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Sorry Gaile, it isn’t about in-game rivalries. It’s about frustration with Anet who has a more direct hand in match-making now through manual glicko adjustments and server linking choices without taking the time to understand the community trends going on with those teams.

http://imgur.com/nqzK9io

Yep, and I’ve already replaced the post and spoken to the moderator who removed it. If that satisfies you, you can delete the image-bearing post yourself, or delete the first post and leave the second you made. Whatever works for you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Most of the players in WvW are just upset that nothing has really happened in months and we feel like we’ve been ignored.

We just want to see what is actually going on behind the scenes with WvW, maybe given some DevBlog update style stuff since you’ve been mostly silent on what is changing and being worked on.

Different companies communicate in different ways and sometimes the process evolves over the years. Mike O’Brien explained how we choose to communicate in this forum post a few years ago. What he said was, “We’ve set a clear policy in the past year: we don’t talk speculatively about future development. We don’t want to string you along. Creating fun is an uncertain business: sometimes things work out and sometimes they don’t; sometimes we go back to the drawing board over and over before we get something right. If we make optimistic promises and then can’t deliver on them, everyone suffers. So when we attend a trade show or give an interview, we’re there to talk about what we’re getting ready to ship, not to speculate on what we might ship someday.”

I understand that some players would prefer a different manner of communication. I wanted to share the comments above to show that silence does not point to inaction or neglect or indifference.

The topic of conversation doesn’t matter. Nobody’s asking to talk about future developments.

What people here want is actual communication. Look at how many ANet devs often make cheeky oneliner comments on Reddit. It fosters a sense of cooperation there, and people on Reddit know that the Devs are listening even if no Dev ever actually talks about future releases.

We need that here. We need the active presence of a few different devs, so that people know they’re being listened to. So far, regardless of what you may say about WvW not being abandoned and Devs are listening, it sure as hell doesn’t feel like it here.

In an ideal world, a dev could post without making disclosures, could joke without being lambasted, could participate without expectations of meaty information or forward-looking disclosures. But when someone does share information and still ends up on the toasty end of a marshmallow fork, I’m not sure if that’s possible.

I’d love it if it was, but have seen so many “verbal downvotes” for non-disclosure interaction. I’ll discuss — we’ll see. Thanks for the suggestions.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Most of the players in WvW are just upset that nothing has really happened in months and we feel like we’ve been ignored.

We just want to see what is actually going on behind the scenes with WvW, maybe given some DevBlog update style stuff since you’ve been mostly silent on what is changing and being worked on.

Different companies communicate in different ways and sometimes the process evolves over the years. Mike O’Brien explained how we choose to communicate in this forum post a few years ago. What he said was, “We’ve set a clear policy in the past year: we don’t talk speculatively about future development. We don’t want to string you along. Creating fun is an uncertain business: sometimes things work out and sometimes they don’t; sometimes we go back to the drawing board over and over before we get something right. If we make optimistic promises and then can’t deliver on them, everyone suffers. So when we attend a trade show or give an interview, we’re there to talk about what we’re getting ready to ship, not to speculate on what we might ship someday.”

I understand that some players would prefer a different manner of communication. I wanted to share the comments above to show that silence does not point to inaction or neglect or indifference.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

The sad part is that there is a specific set of forum posters who are most likely to derail a thread from something constructive into match-up. They often add jabs at whichever server they don’t particularly like, and that stirs the pot. Maybe it’s not just the threads that need a time out, but some of the posters most likely to derail things down the match-up rabbit hole?

I believe we should avoiding removing threads when at all possible. Instead, we should surgically remove posts when required. If we remove the derailing comments, and the off-topic, “You’re talking about A, but I’m going to turn this into a complaint about B” we can retain more of the good conversations that happen here. I will share that objective with the moderators and we’ll see if we can exercise as light a hand as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I believe that a lot of these threads and posts are an outburst against what the majority see as an utter neglect of the game mode. Whether this statement is objectively true or not doesn’t matter, perceptions do.

I understand. I do appreciate that while we know we’re working on things, and know what we’re working on, the players do not. Our policy is not to give a future-looking accounting of works in progress but to analzye, gather input from players (through a variety of means including frequent reading of the forums), develop, and release.

Most players have been around long enough, or know the company well enough, to understand how we work, but it’s undoubtedly true that the desire for more info can drive people to posting unwisely. Nobody likes to have their post removed, and we all benefit from a better forum climate. So I’m hoping a few comments in aid of “prudent posting practices” will not go amiss.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Maybe thats because people feel like anet has canceled the whole WvW-support. I saw I got aggressive and salty the last months. No reason to act like this in PvE. But WvW is just depressing.

I am sorry if players feel that way. I see it in posts, sure. But I believe we’ve made it clear that the game mode has not been abandoned. That was confirmed quite recently when a dev made some comments about upcoming changes. Unfortunately, the thread devolved into dev bashing, and the OP asked that we remove it.

I feel that while things may not be perfect, they are not as dire as some forum members paint them. Continuously dwelling on the negative isn’t necessary or productive and it doesn’t represent the true nature of the game mode.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Reminder about Forum Etiquette

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Lately, we’ve noticed a a growing number of posts like this:

  • I hear [this world] is dead
  • I don’t like the links between [this world] and [that world]
  • Why does [XX world] get an better link than mine?
  • I hear [this world] pays groups to join

If this keeps up, at some point we’ll start seeing:

  • I don’t like the cut of [that world’s] gib
  • Neener, neener, we won and you all suck
  • Everybody on [that world] has stinky feet

If I’m joking with the last bit, I’m joking with a raised eyebrow, and you guys know I’m at least partially right about what we might expect if folks don’t use a little more reason before posting.

We’ve explained why we have a conservative stance on match-up and world-related threads here but to say it again: they usually don’t serve any purpose and they often turn nasty.

WvW is a competitive setting, and we don’t expect everyone to link arms and skip down the Yellow Brick Road together. On the other hand, we need to keep this sub-forum on an even keel. To that end, please think before posting, and consider if what you’re writing is of value, or if you’re mistakenly taking an in-game rivalry outside the game into a forum designed for more reasonable discussions.

Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Render and Tile images service error

in Dev Tracker

Posted by: Pat Cavit

Pat Cavit

Web Programming Lead

This is now fixed. I apologize again for the outage!

Domain error

in Dev Tracker

Posted by: Pat Cavit

Pat Cavit

Web Programming Lead

Render and Tile images service error

in Dev Tracker

Posted by: Pat Cavit

Pat Cavit

Web Programming Lead

We have the new cert but ran into some issues getting it installed tonight. Everybody’s pretty beat so it’ll go in as soon as we can tomorrow.

Sorry, this got missed in our checklists of places to updated certs. We’ll make sure it doesn’t happen again.