Dev Tracker

Demographics

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hey there,

The idea of players offering a poll or creating a demographic chart that represents favorites of any kind would be just fine. What we have a concern about is someone creating a poll whose results purport to present “certified, verified, irrefutable facts” related to matters of greater sensitivity.

For instance, we want to avoid incendiary or trollish polls, like “Should [person] be tarred and feathered [for doing something that the poll’s creator didn’t like].” That just has no place on the forums. Too, some poll platforms can be “adjusted” to ensure that the alleged outcome is exactly what the poll creator desires. This involves not just biased wording, but the actual configurations of the poll. Then, when the results are presented as “100% of players agree with [something]” the truth is “100% of players who participated in the poll and whose votes were registered and whose input was not disqualified or disabled in some way agree with [something].”

So we’re not opposed to polls as a whole, but ask that they be of a positive, constructive, or even just plain ol’ fun nature.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Suggestion: Changeable +Stat Agony Infusions

in Dev Tracker

Posted by: Benjamin Arnold

Benjamin Arnold

Content Programmer

This is on the short list of QoL that I would like to add. I’ll have to find some time to do this change. It’s not terribly difficult, it just involves a lot of recipes and testing.

Continued Account Sharing Investigations

in Dev Tracker

Posted by: Ben Phongluangtham

Ben Phongluangtham

Game Designer

We’ve identified additional accounts of players who were involved in account sharing and match manipulation.

We’ve given them dishonor for the remaining season for now. Our investigation is still underway, so additional action may be taken later, should we determine it appropriate.

1 up 1 down question

in Dev Tracker

Posted by: McKenna Berdrow

McKenna Berdrow

Game Designer

This bug fix will be in the next patch.

Mac 64 bit installation

in Dev Tracker

Posted by: Jon Olson

Jon Olson

Programmer

If you have the 32-bit client already installed (in Applications) the data is shared there, otherwise (by default) it is stored within the 64-bit app.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Cooking: the next step

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

This thread was locked in error, and I have reopened it.

When someone makes a relevant, contributing comment in an older thread, we should leave the thread open to see how it develops. Naturally, valueless comments wouldn’t be great, and they might result in a thread closure. But what happened here was perfectly fine. Someone actually went to the trouble of finding a thread (which ain’t easy without a search engine!) and adding meaningful content, and that’s just fine.

I will make sure that the moderator team is aware of our practices, so that a necro post without value is acted upon but relevant comments remain.

Apologies for the error!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Bizzare Occurence

in Dev Tracker

Posted by: Cal Cohen

Cal Cohen

QA Embed

In the past few seconds, I left the unranked queue in order to join a tournament team.

I was kicked into the loading screen for Super Adventure Box and landed outside the door to Rata Sum in Metrica province.

Sorry I wasn’t quick enough to get a screenie for the SAB loading screen.

I was standing atop the jumping puzzle when I exited the unranked queue. Sounds like something is seriously cross wired.

You probably clicked the Leave Queue button twice, which the second click would be clicking “Exit PvP Lobby”. If your character’s last map outside of the lobby was SAB, it would start to load that map but you would get redirected out to Rata Sum as the SAB event is no longer active.

cmc in game

Community Showcase Live Archives

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

July 2017 Episode

Special Guest: Ylan Salsbury, Programmer Lead

Featured Artists:

  • Tiikerikani
  • Sildar
  • Ravel
  • limliris
  • Zellk
  • Melociraptors
  • ayarati
  • Grey Catfish
  • Mabaki
  • Renadale Draws
  • Blue Budgie
  • Sylvanhound
  • Sugarwraith
  • Deajj
  • monstrous-hourglass
  • mattlaraart
  • marshybunny
  • kahriiz
  • Robynn-art
  • mathroodhuizen
  • prince-spruce
  • Inauratalux
  • Sera
  • Rentlle
  • Kisae
  • Skaven Zverov
  • Irene Karotsi
  • bremychan
  • multi-attack
  • artbyfey
  • sabuchan
  • shuppies
  • flutti

Callouts for:

  • Roam — new expansion pack for their original tabletop card game
  • DakotaCody: fun video about bags o’ gear
  • Miyafugi — wealth of gameplay videos

Thanks to everyone who creates wonderful fan art, day in and day out. We can feature only a few pieces a month, but we do view and appreciate everything our community makes!

Share here or share on Tumblr (use #GW2 Fan Submission tag). We’ll keep an eye out for what you make!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mac 64 bit installation

in Dev Tracker

Posted by: Jon Olson

Jon Olson

Programmer

That could possibly be the quarantine system in the OS trying to protect you. If you drop it in the Applications folder, run it (to free it from quarantine) then move it I think that might work… (this is completely untested and purely theory)

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Remove Oakhearts or Remove Rally

in Dev Tracker

Posted by: McKenna Berdrow

McKenna Berdrow

Game Designer

I’ll look into this.

Feedback: Guild Wars 2 Mac 64-Bit Client

in Dev Tracker

Posted by: Jon Olson

Jon Olson

Programmer

Any heads up if there will be an update to the client in the next release? ^^

If all goes accordingly, there are several fixes in this coming release.

Also, any information if MumbleLink is coming to the new client anytime soon?

We have nothing to share.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Mac 64 bit installation

in Dev Tracker

Posted by: Jon Olson

Jon Olson

Programmer

It functions just like most other apps: drop it wherever you wish. If you have the 32-bit version installed in the default location it’ll try to continue to use your existing data file, otherwise (by default) it’ll store it in the 64-bit app.

Do note that performance may be degraded when using an external storage device since that puts extra work on the system.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Anet and their minion masters

in Dev Tracker

Posted by: Raymond Lukes

Raymond Lukes

Gameplay Programmer

I was tagged up on TC, and we ran into that Anet zerg at the SE tower on the alpine BL. It was like…. seeing Bigfoot, Elvis, Tupac and Jim Morrison riding the Loch Ness monster. I’ll admit, I may have chased you guys down a little farther than I would have chased other groups, but I was in a state of shock. I didn’t think about a screenshot until 10 minutes afterwards. It was a good sight to see, though, and I hope it happens a lot more often.

There is a group of us that try and play WvW once a week for a bit so keep an eye out We try to do different worlds each time and I’m not sure the minionmancers will make a return next time. I guess we’ll see.

Are any of you confident enough to solo-roam? I wanna bump into one of you and annihilate you. In the spirit of sportsmanship, of course.

I solo roam some times but I tend to not have my tag up as I wont get 1v1s I’ll get 1v50s. A good way to pull the zerg to another map I suppose…

Anet and their minion masters

in Dev Tracker

Posted by: Raymond Lukes

Raymond Lukes

Gameplay Programmer

I was tagged up on TC, and we ran into that Anet zerg at the SE tower on the alpine BL. It was like…. seeing Bigfoot, Elvis, Tupac and Jim Morrison riding the Loch Ness monster. I’ll admit, I may have chased you guys down a little farther than I would have chased other groups, but I was in a state of shock. I didn’t think about a screenshot until 10 minutes afterwards. It was a good sight to see, though, and I hope it happens a lot more often.

There is a group of us that try and play WvW once a week for a bit so keep an eye out We try to do different worlds each time and I’m not sure the minionmancers will make a return next time. I guess we’ll see.

Anet and their minion masters

in Dev Tracker

Posted by: Raymond Lukes

Raymond Lukes

Gameplay Programmer

Rofl. Wish you guys would play more on EU Servers though. Barely ever see you around!

We actually do play on EU servers quite often so keep an eye out for us.

Fix DC (>2mins)- Reconnects gives -MMR

in Dev Tracker

Posted by: Cal Cohen

Cal Cohen

QA Embed

Cal – sent you an example (check mail) where I believe the -MMR loss occurred and a player returned after being DC > 3 mins. Used to happen a lot in prior seasons where we would pray a player would not return as pip loss/MMR loss would be guaranteed.

Ofc it could be time moves more quickly than we think when playing a fast moving game.

MatchID: 2BDE7051-2139-4057-9AA5-199E8C348E93
Start Time: 2017-07-14T21:27:29.824Z
End-Result: Defeat
Score: 501v473 (Ranked Match)

- I was not the one who DC’d someone else did > 2 mins, pretty sure and we all lost points.

I took a look at this match and the guy that DCed was gone for about 70 seconds. As you said time can feel a lot faster than it is when you’re playing.

I double-checked this internally, and the disconnected player returning to the match has no impact on the rating loss. As long as they were disconnected for over 2 minutes their teammates (excluding party members) will get -0.

Actually, could you make some minor corrections to that rule? Currently it seems you guys assume that every time that happens the team would lose so obviously they shouldn’t lose rating, but in reality both rating loss AND gain seem to be disabled.

A couple of times we managed to win despite playing with 4 players (if the DC happened late for example) or if the 5th reconnected and we kept on tryharding. However, despite winning the game, we got 0 rating for it.

Once a DC occurs currently there is no reason to play the game because what we do in the match has no effect on the rating whatsoever, which sucks.

If you win a 4v5 (or any game where a teammate is DCed for over 2 minutes) you should still get rating for that win. I’m not seeing any issues with this internally; if you run into this again I’d be interested to know a couple of things:

1) Do you see the 0 rating delta on the League UI at the end of the match, or does it show no delta at all?
2) How does the game appear in the game history on the main tab of the pvp menu (does it show 0 rating or no rating at all, or is the game not even shown at all)?

1) It did show the green 0.
2) I don’t remember, but I’ll take screenshots next time this happens.

I did a quick check on your match history for games with 0 rating adjustment and only found forfeits (losses where your team had a dc). What I’m suspecting is that there may be a case where the end of match UI incorrectly shows a 0 rating delta (possibly due to server lag or something else), but you did actually get an adjustment. This would be accurately displayed in the game history so keep an eye out if you see this again.

cmc in game

Fix DC (>2mins)- Reconnects gives -MMR

in Dev Tracker

Posted by: Cal Cohen

Cal Cohen

QA Embed

I double-checked this internally, and the disconnected player returning to the match has no impact on the rating loss. As long as they were disconnected for over 2 minutes their teammates (excluding party members) will get -0.

Actually, could you make some minor corrections to that rule? Currently it seems you guys assume that every time that happens the team would lose so obviously they shouldn’t lose rating, but in reality both rating loss AND gain seem to be disabled.

A couple of times we managed to win despite playing with 4 players (if the DC happened late for example) or if the 5th reconnected and we kept on tryharding. However, despite winning the game, we got 0 rating for it.

Once a DC occurs currently there is no reason to play the game because what we do in the match has no effect on the rating whatsoever, which sucks.

If you win a 4v5 (or any game where a teammate is DCed for over 2 minutes) you should still get rating for that win. I’m not seeing any issues with this internally; if you run into this again I’d be interested to know a couple of things:

1) Do you see the 0 rating delta on the League UI at the end of the match, or does it show no delta at all?
2) How does the game appear in the game history on the main tab of the pvp menu (does it show 0 rating or no rating at all, or is the game not even shown at all)?

cmc in game

greater calls of the mist

in Dev Tracker

Posted by: Ben Phongluangtham

Ben Phongluangtham

Game Designer

It’s just a text issue. For some reason the text became marked as unedited, even though we haven’t touched it in a while. The effects haven’t changed though.

The text would normally read:

Earn increased rewards in PvP during community events!
+15% PvP Rank Points
+25% Reward Track Progress
+200% Magic Find

The special event will be running until Monday, 10AM PDT.

Scheduled Server Maintenance: July 19, 2017

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We will be conducting scheduled maintenance on Wednesday, July 19, 2017, from 12:01 AM Pacific Time until approximately 12:15 AM Pacific Time. During this 15-minute period, players may have difficulty logging in to the game or transferring between worlds. In addition, EU players may not be able to create a new account or access the Gem Store during this timeframe.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Fix DC (>2mins)- Reconnects gives -MMR

in Dev Tracker

Posted by: Cal Cohen

Cal Cohen

QA Embed

I double-checked this internally, and the disconnected player returning to the match has no impact on the rating loss. As long as they were disconnected for over 2 minutes their teammates (excluding party members) will get -0.

cmc in game

API is down ?

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Sorry, just got in.

We had a hardware failure that we’re working to resolve.

EDIT: The failure was in the Frankfurt datacenter, so if you route your requests to Dallas (via 64.25.40.51) they should start working again.

EDIT2: Things should be coming back online now. Sorry about the mess!

(edited by Lawton Campbell.8517)

Anet and their minion masters

in Dev Tracker

Posted by: Raymond Lukes

Raymond Lukes

Gameplay Programmer

me me too too thanks thanks

Get out

I’ll see myself out.

Trailer: "One Path Ends"

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Thought you might enjoy today’s trailer release: https://www.guildwars2.com/en/news/watch-the-trailer-for-one-path-ends/

Enjoy!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Anet and their minion masters

in Dev Tracker

Posted by: Ben Phongluangtham

Ben Phongluangtham

Game Designer

I haven’t played wvw in awhile, popped in for a quick dailies and saw this….
now i wanna make my necro a minion masters

WHERE ARE YOUR MINIONS?

Anet and their minion masters

in Dev Tracker

Posted by: Raymond Lukes

Raymond Lukes

Gameplay Programmer

I’m the one with the tag.

me too thanks

me me too too thanks thanks

Anet and their minion masters

in Dev Tracker

Posted by: Cal Cohen

Cal Cohen

QA Embed

I’m the one with the tag.

me too thanks

cmc in game

Anet and their minion masters

in Dev Tracker

Posted by: McKenna Berdrow

McKenna Berdrow

Game Designer

I’m the one with the tag.

2,263 bags of gear, results included.

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

That’s pretty impressive!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Miniature figure of my character

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

That is great! I’ve already selected for this month’s CSL, but I’m sure to include that in the future!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Heart of thorns violin cover

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I’m wondering — how do I pronounce your name?

Rent-ile
Rent-tee-lay
Rentle

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What's going on with Outnumbered?

in Dev Tracker

Posted by: McKenna Berdrow

McKenna Berdrow

Game Designer

There is a bug with outnumbered. We are working on a fix for it now and hope to get it out in the next release.

Community Showcase Live: Wednesday, July 19th

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Just a reminder. See you Wednesday!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

/v2/commerce/delivery temporarily disabled

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Pagination no longer an option?

It’s on the table but I’m not sure when I’ll have time to implement it.

We will see a new fractal in ep 6! [edit]

in Dev Tracker

Posted by: Benjamin Arnold

Benjamin Arnold

Content Programmer

Any leaks about the new fractal?

>:C

Yo Anet Fix The avengers.

in Dev Tracker

Posted by: Benjamin Arnold

Benjamin Arnold

Content Programmer

See, what had happened was, I made a change to improve the avenger AI so they wouldn’t stomp the wrong people or screw over mesmers, and it was working great! But some merge conflict or someone (maybe me) fat fingering a delete key caused a bug that made the AI always think no players were in range. The fix is going out with the next patch. My bad.

(edited by Benjamin Arnold.3457)

Game Update Notes - July 11, 2017

in Dev Tracker

Posted by: Mark Katzbach

Mark Katzbach

Content Marketing Manager

Bug Fix:

  • The name and flavor text of the Champion’s Crown is now visible.

Game crash at the end of the match

in Dev Tracker

Posted by: Evan Lesh

Evan Lesh

PvP Gameplay Programmer

Same thing keeps happening to me. That or I get DC’d back to character select.

DC back to character select would be a different flavor of problem; usually a game server crash. Still concerning of course

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Connection Issues: July 11 and 12

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

There was a run of about 50 people last night doing an HP train in Auric Basin and Tangled Depths. Several of us got disconnected 2-3 times.

Very sorry to hear that. There was a DDOS incident that ran between approximately 6:45 PM and 7:20 PM PST. If you were making your run during that time, I would imagine that explains your team’s scattered disconnections.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game crash at the end of the match

in Dev Tracker

Posted by: Evan Lesh

Evan Lesh

PvP Gameplay Programmer

I also found out: It only seems to happen when I win a match!

Iiiinteresting.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Game crash at the end of the match

in Dev Tracker

Posted by: Evan Lesh

Evan Lesh

PvP Gameplay Programmer

You can click the ‘show details’ button on the crash dialog to get the text I’m referencing.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Shatterer not starting

in Dev Tracker

Posted by: Dara Potocska

Dara Potocska

QA Embed

Good day!

QA has been gathering the reports from here and the reports from [/bug] about the event sometimes breaking after completing the two pre-events and design has come up with some potential fixes. The fixes will need to go through testing and I cannot provide an eta on when they will be good for release.

For now, if the Shatterer event appears broken folks will want to see if another map is open and attempt to get into it.

Thank you guys again for reporting the issue!

Game crash at the end of the match

in Dev Tracker

Posted by: Evan Lesh

Evan Lesh

PvP Gameplay Programmer

What’s the top chunk of the crash report details? The part after “—> Crash <—”.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Connection Issues: July 11 and 12

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

A connection issue arose late last night (about 11 PM Pacific time Tuesday, July 11) that impacted players in both North America and Europe. After some hours of investigation and work, the issue was resolved for nearly everyone as of approximately 8:00 AM Pacific today (Wednesday, July 12).

I have merged into this thread several separate posts on the subject, and you’ll find the latest news at the end of this thread.

Seeing suddenly extreme loading times. Didn’t have this issue until recently. Would this be related to the ddos attacks? Someone should find them and feed them to Primordius.

The DDOS incidents are usually short-lived and they don’t happen every day, so I don’t think that would account for a substantial period of long loading times. If this is posing a problem — I mean, long load times are never pleasant, but if it’s impacting your gaming — you may wish to submit a ticket so that the team can work with you on this. I sense that this is an individual situation, but the team can provide a diagnostic tool that would be able to analyze what’s going on.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mini -Origami- Bronze Llama

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

That is so pretty!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hey all,

Thanks for reporting this issue, particularly rajjy, Oriens, and Healix, who gave helpful details.

In short, we’re aware of the problem, even if it sometimes presents itself differently. I’ve talked with our web project manager, and he confirmed again that this is a known issue and that the site is secure, but we do know that the “scary warning message” may appear for some users and we’re sorry that this is so.

Since I don’t want to tell you to ignore a message of this nature, which oftentime is serious, I have a work around! To reach the support page from the forums:

  • Click GuildWars2.com at the top of any forum page
  • Once on the main website, click “Support”
  • Use “Submit a ticket” (red button in the upper right of the page" to start a ticket with Support.

I’m sorry for having to offer a work-around on this again, but the process above will get you into the system with that one extra click.

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

/v2/commerce/delivery temporarily disabled

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Turned it on without announce in case I had to turn it back off again.

It’s probably never going to work with those accounts, unfortunately.

Feedback: Guild Wars 2 Mac 64-Bit Client

in Dev Tracker

Posted by: Jon Olson

Jon Olson

Programmer

Jon, can you please look into the mouse stuck issue?

It’s in the queue for investigation.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Connection Issues: July 11 and 12

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Rajjy — What!?! That’s certainly alarming. Can you tell me when? Would you be willing to see if you still get that message?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Connection Issues: July 11 and 12

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

For the few of you who are continuing to have connection issues, we need you to please contact Customer Support in a CS ticket. (Click “Support” at the top of this page, then “Submit a request” to start a ticket.) One of our agents will review your situation with you and give you the assistance you need.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - July 11, 2017

in Dev Tracker

Posted by: Mark Katzbach

Mark Katzbach

Content Marketing Manager

Bug Fix:

  • Fixed a client crash that occurred when swapping transmuted items with effects.