Dev Tracker

Game Update Notes - July 1, 2014

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Posted by: Stephane Lo Presti

Stephane Lo Presti

French Community Manager

Bug Fixes:

  • Fixed an issue with the Living World Story Journal.

"BLU is not an all-star"

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Posted by: Josh Davis

Josh Davis

Competitive Events Manager

To address the main concerns of the thread, the decision to not include Blu as a shoutcaster is not an oversight. The All-Stars event is taking place on European soil, and as such, we want to highlight some of the European casters who do a tremendous job of supporting the game.

I also want to make sure we’re not throwing our casters to the wolves. Casting from your bedroom/living room is a lot different than casting in-front of a live audience, and I can speak on this from experience. I’ll be working with our EU casters for the event to make sure that they have the proper support needed to make the event a success. The transition from the bedroom to the stage is quite jarring.

We realize Blu is a huge part of our community, and to pay homage to him we decided to include him in the All-Stars roster so that you, the community, can decide on whether or not you’d want him to represent North America.

aka Grouch

Problem with Taimi

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Posted by: Scott McGough

Scott McGough

Narrative Designer

If you kill her, I’m coming after your goldfish (assuming you have goldfish). So unless you want them to sleep with the, ermmm, mammals; she better stay safe.

Dr. Fishy! NOOOOOOOO!

(8 seconds in)

—Scott McG

Problem with Taimi

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Posted by: Scott McGough

Scott McGough

Narrative Designer

The effect Taimi’s degenerative condition has on her varies. Like a lot of people with chronic pain, she has good days (when she can get around relatively easily) and bad days (when she can’t). The worse her pain is on a given day/time, the worse her limp. As she stated in the Festival of the Four Winds:

PC: How are you feeling?
Taimi: Thank you for asking. My legs are good today discomfortwise, but I can’t get complacent: my mobility is capricious, changing from one hour to the next. Luckily, Scruffy is always standing by.

Hope this helps,

—Scott McG

(edited by Scott McGough.6897)

[Bug] Personal story - Unwelcome Visitors

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Posted by: Jeffrey Vaughn

Jeffrey Vaughn

Content Designer

Interesting things in Scarlet's Room [Spoilers]

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Posted by: Angel McCoy

Angel McCoy

Narrative Designer

In this special case I’d say, it’d be good form to inform us at least why the age of the secondborn was changed or what the real lore is now.

We did not believe we were changing canon. The official canon is that Scarlet was born in 1304 and it was around that time that the other Secondborn were also being born.

Gold:Gem

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Posted by: John Smith

John Smith

It’s working as intended.

Interesting things in Scarlet's Room [Spoilers]

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Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Writer

Bobby could have simply said “we felt it was necessary to change this because it makes more sense in the long scale of things.” Or given your latter comment about it not being in the internal wiki, say something akin to what you said there: “the external wiki wasn’t referenced and that line wasn’t in our internal wiki, so we presumed that GW2W was incorrect and made a new date that made sense given our current view of the story.”

Well, I suppose there is a reason Bobby isn’t PR. I know I wouldn’t make a good PR.

I haven’t been back to this thread in a couple of days since we’ve been extremely busy finishing up episode 2 (and other stuff), otherwise I would have commented. A big thanks to Angel for stopping by and further explaining my brief post from the other day. Even though I am essentially embedded on Living World I have other responsibilities that take me away from an episode, so if I’m unable to clarify a point or answer a forum query, it’s not because I’m actively ignoring it. Stuff just gets in the way. I wouldn’t expect anyone outside the studio to know that, so I can understand some of the frustration.

And yeah, PR isn’t my job. We’ve got some fine folks who handle that.

Enough of your GMPC please.

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Posted by: Angel McCoy

Angel McCoy

Narrative Designer

We have lots of conversations here about the many places we could take the story, and ultimately, it comes down to what we think would be the most fun. We can only make so much content, so we have to carefully choose which content we make.

Hi Angel,
Who is “we”? I got curious the last few days how the interaction between game designers, narrative designer (can you explain what this mean at Arenanet? or have you already somewhere? the search function on these forums is useless), writers and visual/audio artists work for the Living Story Season 2, what have you learned or changed from Living Story 1?

I got a rather incoherent feeling from the first seasons’ storyline and its implementation. the overall feeling of the second season, at least the start, seems way more polished now.

Hi, Michael,
I am just one small member on a very large team that creates the Living World content. Our team changes in size, but there are just a little over twenty people on it at any given time. This includes artists, designers, QA people, project managers, audio engineers, composers, leadership, programmers, and writers. The Living World is very much a team effort. We have a series of meetings as we’re developing each release that start big picture and gradually hone in on exactly what we want to do. We all have our areas of expertise that we bring to the table, but everyone is invited to give opinions and ideas.

My responsibility as narrative designer for the team is to keep the lore in check, to ensure the dialogue for the iconic characters is in voice, and to guide us through the overarching storyline, so that each release keeps us moving toward our final story goals.

We’ve made a lot of changes for Season 2. We’re continually improving our processes with each new release. The most notable being that we no longer have 4 Living World teams, each making their own content; we have 1. This has allowed us to create much more cohesive releases, and I think you’ll find that our story hangs together quite well in Season 2.

Enough of your GMPC please.

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Posted by: Angel McCoy

Angel McCoy

Narrative Designer

We felt it was important to allow you to customize your PC and in doing so, we gave up some of the opportunity to customize the story to every single PC in the game in every single moment of the game. Instead, we try to bring you moments where you are singled out with customized text in conversations (which you may not even always notice because you don’t see the other options).

Okay, this downright sounds contradictory to me. You want to allow customization to the PCs, but part of that is customizing the story. And you give the establishment for these via the biography options (and later choices)! You have shown you can do these.

All I meant above is that we have a limited amount of content we can make each time. We have a huge number of variables for characters. There is absolutely no way we could put in a special dialogue tree for every possible character combination.

The Living World takes you from where the Personal Story dropped you off and carries you forward through your story. The story.

With the Living World, we’re making a story that everyone can enjoy. You don’t have to be a specific race to play certain content anymore, for example. The customization comes in the personalized dialogue you get when it makes sense to the story.

For example, if it makes sense for an asura to have special dialogue just for them, we do that. If you’re talking to a Priory scholar and you’re a member of the Durmand Priory, you may get a special greeting or additional information that others don’t get. And so on.

Interesting things in Scarlet's Room [Spoilers]

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Posted by: Angel McCoy

Angel McCoy

Narrative Designer

Lore is not malleable except under extreme circumstances. We are actually quite dedicated to the lore of GW1 and 2. However, situations do arise where we inadvertently or purposefully adjust lore.

In the case of the “days per year,” that was a response to our new Living World cadence and the upcoming journal (which I couldn’t mention at the time). We felt it was important to align the real year with the in-game year. If we adamantly stuck to the old in-game calendar, then we’d be cumulatively off by 5 days every year. Before long, we’d be doing Wintersday in January. Which makes no sense whatsoever (and would completely kitten our development schedule! Hehe.). Plus, we wanted the new year to turn over on the same day as the real new year. I gave a loreful explanation for the change at the time.

Furthermore, there was no reference to the 7-8 year space between the firstborn and the secondborn in our story wiki. Its origin is the one interview that was posted a year before we launched the game. We check the external wiki regularly, but we know better than to assume it’s always correct, and there was no link or citation to the original article on that wiki, so I defaulted to the information that’s in our internal story wiki. Koenig, you posted that line to the wiki back in 2011, and thank you for that, but I had no way of confirming that it was actual canon. In my records, it wasn’t.

One or two discrepancies in the lore does not mean we do not take it very seriously. We do. At least as much as you do because our livelihoods depend on it. More than that, it’s our lives. We literally live GW2 lore all day, every day. And, we take pride in our work.

Bobby did not mean the books were not canon. He meant interviews. When someone is doing an interview, it can be a stressful thing. It’s easy to misspeak or create lore that doesn’t get into the actual canon because it changes during development (if the interview occurs prior to the finalization of the canon) or it could simply go undocumented in the official story wiki here at ArenaNet. We make every effort to say only truth in our interviews, but the reality is that interviews are simply not as reliable as what you see in the game.

We do our best. And you have to remember that we are human and fallible, but our hearts are in the right place. We are not trying to kitten the lore. We are actively expanding upon it and building it into a greater whole.

The steam creatures are a primo example of that. They were in the game when we launched, which was 1325 A.E. There’s no actual lore that says when they first appeared (but it was definitely prior to that). In the Asura personal story, we see them coming through a portal from a POSSIBLE future. Nothing we’ve done with Scarlet contradicts any of that.

So, lore. Yes, it’s extremely important. We police it very carefully and take it very seriously. Promise.

And, as always, we greatly appreciate your passion for the lore and for the story.

One account getting no email

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Leoris — I don’t see a single ticket in the system with your Display Name. Is that the account that needs help? If so, we may not be getting those tickets. Are you getting an automatic “Your ticket was received” e-mail (with a six-digit ticket number)? If you are writing about a different account, please post in the Tickets for Review thread above, and let me know each and every ticket number involved (if possible) so we can get this worked out for you.

Are you using this process:

  • Submit a ticket by clicking “Support” at the top of this page and then click the “Submit a request” option.
  • Provide as much information as possible in the web form, which will create a ticket within the support system.
  • If you do not know some of the information requested, leave the field blank. This may be relevant: There are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted.

Again, please update in the Tickets for Review thread so we can take a look at this.

Gaile Gray
Support Liaison
ArenaNet

Launcher redirecting me to Acct Recovery

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Note: Restoration means that deleted characters and stolen items usually are returned in whole, but restoration must be requested at the time an account is recovered (access is returned) and not at a later time.

I hope this helps clear up the terminology question.

Wouldn’t it make sense that if you determine the account was “hacked” that it would be restored to the pre-hack state without having to ask when access is returned to the rightful owner?

Yes, sometimes an account is proactively restored. It depends on the circumstances of the compromise incident. If the account is not restored automatically, the account owner should update his or her ticket immediately and request restoration. But keep in mind, we cannot offer an infinite “hack / re-access / restore” cycle. While it may not be “only one, forever” there certainly is a reasonable and necessary limit on how often an account could be or would be restored and in most cases, one restoration is that reasonable limit. With that in mind, as forum members mentioned in this thread, it’s wise to consider carefully before making a restoration request.

It is a rule that safeguards the economy. Otherwise, it would be too easy to exploit or just replace items taken by hackers again and again because of less-than-appropriate security. Everyone must be responsible in securing their accounts as much as possible.

Precisely, yes.

Gaile Gray
Support Liaison
ArenaNet

Unwelcome Visitors

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Posted by: Jeffrey Vaughn

Jeffrey Vaughn

Content Designer

I fully expect things to move forward, but I can’t give a 100% guarantee. Keep in mind that trying to “hack” a solution like rolling back any character on that story step is going to take just as long to go from testing->Live and be subject to the same potential delays, so it makes more sense just to fix things the right way.

Cannot display GWAMM title.

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Thanks for submitting a ticket. I generally suggest that a playler wait 24 hours, because sometimes it takes time for things to “reset.” I also recommend fully logging out and logging back in, as well, but I assume you tried that… perhaps multiple times.

In your discussion with Customer Support, an agent may ask for permission to access your account in order to review your title history. Don’t worry, that’s legitimate, and we will not ask for (or need) your password or other credentials. We also will not ever ask this in the game, so if someone asks, ignore!

I just wanted to mention that, rarely, we do need to access in order to see things from your viewpoint.

Gaile Gray
Support Liaison
ArenaNet

God Walking Amongst Mere Mortals

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Sturmvogel, if you do submit a ticket, an agent may ask for permission to access your account in order to review your title history. Don’t worry, that’s legitimate, and we will not ask for your password or other credentials. I wanted to mention that, rarely, we do need to access in order to see things from your viewpoint.

I don’t see that you’ve submitted a ticket, come to think of it. Did the title show up after all?

Gaile Gray
Support Liaison
ArenaNet

If you are posting a "Contact Support" message...

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

This is a good suggestion for future reference. I had no idea posting GW2 links in the forum gave that warning.

Yes, it’s rather wacky to get a “warning, you’ve leaving the page” when you’re really staying well within our system. But since the link is presenting that message, and when that message does cause some players a bit of concern, it’s great to simply include the path using the link here on the forum itself.

Thanks for your help.

Gaile Gray
Support Liaison
ArenaNet

International All-Stars Vote Discussion

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Posted by: Josh Davis

Josh Davis

Competitive Events Manager

North American Candidates:

  • Acandis – Guardian/Elementalist – Team Outplayed by Children – I am a friendly guy who enjoys Guild Wars 2 PvP as much as the next guy. Being one of the top players on the NA region, I recognize that helping other players become better is as much our responsibility as it is theirs. I enjoy giving back to the community that has given so much to me, and I stream often so that I may help others get better. All in all, I’m a highly competitive player looking to have fun, make big plays, and to let the viewers and the fans enjoy the game along with us.
  • AK – Engineer – Team FML – I’m different. I always come up with my own builds and strategies with the sole purpose of having a huge impact on the game, whether its one-shot builds or buffing up my team, the result is always the same – something different, interesting, and fun that leaves people wondering “what the heck just happened?”
  • Blu – Warrior – Authorized Shoutcaster – My commitment to Guild Wars 2 is strong, and I have been playing the game for almost two years straight now. At the launch of the game I played with a competitive EU team by the name of Team Tsunami, and as time went on we became fiercely competitive, going up against some of the top teams in EU at the time on a regular basis. Recently, I have been sitting back as a caster and tournament organizer. While some would assume this would have dulled my skills, being a caster and watching all of these players on almost a daily basis has made me extremely knowledgeable of a lot of the players’ strategies and play-styles in both NA and EU. Armed with this knowledge, flexibility, and commitment to the game, I can guarantee you that if selected I will not only train hard to get myself ready for the event, but also make sure the North American team brings back the victory it deserves!
  • Chubbz – Elementalist – Team APeX Prime – My name is Kevin, and I’ve been playing computer games since I was 4 years old! I currently play staff elementalist for Team ApeX Prime, the winners of the first North American Tournament of Legends. I’ve mainly played with staff since beta, even when other players did not feel like it was the optimal weapon. With the help of my team, I’ve shown the North American competitive scene that a staff elementalist is not to be taken lightly, and helped bring them back into the meta. Vote for me if you want to see some amazing staff gameplay at gamescom!
  • Five Gauge – Engineer – Team Good Fights – I’m Five Gauge, most recently known as the engineer for team Good Fights! As an engineer main since launch, I’ve always favored my rifle even when it wasn’t the most viable option – but I stick to my guns as the under-dog, both literally and figuratively! I would be honored to help represent the engineer profession as well as North America in the Guild Wars 2 International All-Stars Tournament. My goal is to create the most interesting matches possible!
  • Hiba – Engineer – Team Covered in Baby Oil – As an engineer who has been playing Guild Wars 2 PvP since release, I have always strived to be as competitive as possible and to be the best at what I do. As one of the most experienced and exceptional players out there, I know what needs to be done to win and I’m looking to grab my first major tournament victory at gamescom this year. I joke around a lot but I’m also capable of being serious and focused when it’s time for important games. I always try my best to keep my and my team’s attitude positive even in tough times.
  • Kaypud – Warrior – Team Covered in Baby Oil / It Ain’t EZ being KPz – My name is Kaypud and I have been active in the PvP community of Guild Wars 2 since launch, always competing at the highest levels in various teams. One of my main strengths is that I’m able to play multiple professions, always adapting to the meta and the needs of my team. I believe that this flexibility makes me a great candidate for the North American All-Stars team and gives us the diversity needed to bring home the win.
  • Kensuda – Guardian – Team Good Fights – As a support bunker, my style of play is very team-oriented. I try to be in every team fight and make sure I am using my abilities to help my team, not just saving them for myself. I purposely make build choices that put me at a bit more risk in order to provide my team with the best support possible, and as a result, I’ve been told that my peeling and cleansing abilities are some of the best in the game! In terms of other contributions, I believe that experienced players should feel responsible to return some of their acquired knowledge back to the community, in order to give newer players some direction and help them shortcut some of the sticking points that you came across on your way to learning. To do this, I’ve created several guides and videos, and I also stream from time to time on Twitch! I’m also always glad to help new players with any questions they may have.
  • Marvin – Thief/Multi-class – Team No Good Intentions – Hello everyone! I feel that I would be a good addition to the All-Star team because I have played Guild Wars 2 since launch, and have familiarized myself with each part of the game. I understand how Structured Player vs Player works and the intricacies of the conquest mode. I have played all 8 professions, and understand each of their strengths and weaknesses. I may not be the best player, but I am confident that a combination of my game knowledge and skill will help bring back the title for North America. Also, if you vote for me and I am chosen, I will break dance for the community.
  • Morfeus – Guardian – Team APeX Prime – Hey! I’m Seun, and in my opinion, I am the best guardian in North America and have been for a while. I feel that I am the only player in NA proficient at bunkering, roaming, and dps. Being well-rounded in all aspects of your class is extremely important to me. Additionally, my communication skills, team play, strategic expertise, and the fact that I’m fun to play with are the reasons my team stayed together since day one and has consistently been one of the best teams in North America. We want to beat Europe this time, right? Well, if that’s the case, let’s make sure we pick the best players. I don’t want to brag, I feel I am certainly qualified for that spot.
  • Nessie – Elementalist/Guardian – Team #Believe – I consider myself a mature gamer who still knows how to have fun. I feel like I would represent NA well due to this fact and because of my abilities in game. I’m a friendly guy who always tries to help others with any questions they may have when it comes to PvP. As a 24 year old graduate student working towards a doctorate, I feel like I can show that this game isn’t just for “young kids” as many might say, but that us “older” guys can still put up a fight and develop a passion for the PvP in Guild Wars 2. If I am chosen to represent NA, I will do my best to bring home the win.
  • Phantaram – Elementalist – Team Mist / Team Paradigm – Hey everyone. My name is Seth, aka Phantaram, and I’m 24 years old. I’ve been playing elementalist since the first Guild Wars 2 beta weekend. I’m a huge fan of the scepter/dagger weapon combination and my current favorite build is fresh air. I am a former member of Team Paradigm, which was in my mind one of the most influential forces in the Guild Wars 2 PvP community. Most recently I play for The Civilized Gentlemen/Team Mist. I’ve been competitive my whole life and there probably isn’t very many competitive video games I haven’t sunk my teeth into. I hope you vote for me because I feel I can represent the Guild Wars 2 community and North America well!
  • Quilja – Guardian – Team Covered in Baby Oil – Hi, my name is Kevin, but most people know me as Quilja. I enjoy having lots of fun while joking around, but when it’s time to be serious I focus hard to come up with the best strategy to run against our opponents to secure the win. I play mainly support/bunker guardian for my team and believe that I am one of the best guardians in the game. This is because I know how to counter-comp in order to support my team to the best of my abilities, while at the same time knowing where I need to be on the map in order to help hold the nodes and push us closer to victory. I will truly give it my all at Gamescom if I get the chance to go, and will try my best to bring home the winning title for NA. Vote Quilja!
  • Supcutie – Thief/Mesmer – Team: It Ain’t EZ being KPz – Hey guys! Supcutie here. I guess if I were to give a quick and dirty first impression on why you should vote for me, it would be that most people consider me one of the top two mesmers in the world, if not first. I have held rank one in team queue and solo queue, and placed well/won many official GW2 tournaments. I always maintain a positive attitude and have a vested interested in seeing the Guild Wars 2 community grow. Bill Nye once said, “Everyone you ever meet knows something you don’t”, and this is a huge part of my philosophy on self-improvement, and has largely driven my Guild Wars 2 competitive experience. I always try my absolute best as a person with everything I have learned in the game, at university, and in life, and will exemplify these skills as a representative of North America!
  • Zombify – Necromancer – Team Sync – Hello, everyone! I’m Chris, otherwise known as Zombify. I am prepared to give you a ton of reasons to pick me – aside from my insanely good looks, rock-hard pecs and all-around warm personality…but I guess I should probably keep it game-related. All jokes aside, I’m an extremely competitive player who takes this game very seriously. I have three solid game-focused reasons why you should vote for me to compete on your behalf. First of all, I’ve been playing Necromancer since closed beta and nobody knows the class better than I do. Secondly, I have LAN experience, having played on behalf of North America at the Guild Wars 2 Pax Invitational last year. There is a big difference between competing in online tournaments and competing in-person at LAN events. I know how to deal with the crowds and the pressure. Lastly, as someone very active in the community and the competitive scene, I have represented North America before, and I’m ready to do it again. Nothing will stop me from bringing home a win. Vote for me if you want to show the world the kind of havoc a top-tier Necromancer can cause.
  • Zoose – Elementalist – Team Covered in Baby Oil – Hello! My name is Bao, and in-game I go by Zoose! I am a recent college graduate that’s been playing GW2 since release. I have always been an avid PvPer and have played for many of the top teams since the beginning of the game. I am most well-known for playing and theory crafting the elementalist class. I want to be able to test my skills on a true International stage, and I can confidently say I will give my best showing to represent North America. Please vote for me so I can bring glory to NA!

Click here to cast your vote.

As a note, a ton of candidates are livestreaming between now and the end of the vote, so head over to http://www.twitch.tv/directory/game/Guild%20Wars%202 and get familiar with the players.

-Grouch

aka Grouch

(edited by Josh Davis.6015)

International All-Stars Vote Discussion

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Posted by: Josh Davis

Josh Davis

Competitive Events Manager

Hello everyone,

The vote for the Guild Wars 2 International All-Stars Tournament is now open! You can find more information on the tournament and the players involved here.

I wanted to give you guys a centralized location to discuss the candidates, as there will definitely be people interested in voting who don’t know these individuals intimately. This is your opportunity to weigh in on the candidates and help each other pick the most competitive teams, giving each region the best shot at winning the event.

European Candidates Profiles

  • Azani – Mesmer – Team Made in Meta – Let’s start with the simple facts: my real name is Dominik, but most people in Guild Wars 2 know me under my alias Azani. I am a top mesmer in EU, and as such, I always try to be nice and courteous to all players asking for help. After a long day of work, I like to spend my spare time playing GW2 or playing sports (especially soccer). I simply enjoy competing against others, and most importantly – winning. You could call my position in a team the “leader”, but only with a good bunch of people is success even possible. A good example of this was my team “Made in Meta” which took first place in Curse’s Masters of the Mists tournament under my leadership.
  • Blackjack – Elementalist – Team Cheese Mode – So my name is Tim aka Zapdos, I am 24 years old German student studying my bachelor’s degree in Bioscience & Health. As I am a versatile player I am able to play Ele/Warrior/Necro on the highest skill level. Currently my staff Elementalist build has shaped the EU meta and I am one of the only players who has mastered how to defend back-point perfectly while still being in team fights. I am the founder of Team Cheese Mode, a team which dominated the EU leaderboards for 8 months and today I still hold the #1 position on the EU leaderboards. If I receive your vote I can promise a solid backpoint which will greatly help the Europian team and ensure the win for Europe.
  • Denshee – Elementalist/Multi-class – Team Mist (TCG) – Hello! My name is Florian. I am from Sweden, I am 22 years old, and I have been playing video games competitively since I was six. My main profession is elementalist, but I also play engineer, warrior, and necromancer. I have played for a few top teams in Guild Wars 2, most recently being Team Mist (The Civilized Gentlemen), where I was able to help secure first place for our team in the Tournament of Legends. If you vote for me to represent Europe in the All-Stars Tournament, I will try my hardest to give you the best show possible while utilizing multiple professions. I am always happy to help new players, so feel free to message me if you see me in Heart of the Mists!
  • Faker – Warrior – Team Read it Backwards [BooN] – With vast experience in sPvP since the release of Guild Wars 2, I am the guy who is able to keep the team calm and concentrated, even in hectic situations. Excellent communication skills, awareness, the ability to make the best use of a profession’s’ possibilities and limits, being able to evaluate situations, and having good mechanics are all key for every good match and I will use all of these skills to support the All-Star team in every possible way.
  • Helseth – Mesmer – Team Mist (TCG) – My name is Sandro and I go by the name ‘’Lord Helseth’’ in game. During my time competing in Guild Wars 2, I’ve always been chosen as captain for all of the teams I’ve competed in. This gave me the final say in strategy and playstyle, and also put responsibility on me to keep the team’s morale at its peak. Every team I’ve lead has consistently been regarded by the community as the strongest team in the region. In the community, I’m very well-known for my flashy and unorthodox top-tier mesmer gameplay. The mesmer class has an incredible presence in team fights through its consistent ranged damage, dangerous bursts, and strong utility through their fields and boon-stripping. A mesmer of my caliber can guarantee to provide the All-Star team consistency in the teams rotations, which will be crucial this event. With the usage of my portal and roaming abilities, I’ll make sure that all fights swing in our favor and all of the players make it to the right place at the right time. I have always strived to be the best and being able to properly showcase my abilities on a stage like gamescom would be a dream come true.
  • Karsaib – Elementalist – Team Fifty Five Hp Monks – As a part of Fifty Five HP Monks, a team that stuck together for roughly a year and still exists as of today, my team mates and I devoted our time to playing this game at the highest level and getting stronger as a group. I thus possess a deep understanding of the game’s mechanics and meta-game, as well as managing a group efficiently. I am also willing to take time interacting and teaching other players, known or unknown, new or experienced, without distinction. All in all, being an avid gamer, it is a privilege to be selected for the All-Star vote, and I hope you’ll send me to gamescom!
  • Bullet Punch – Guardian – Team I Love Lunch – I may not be the most interesting guy, but I am known as the guy who makes DPS guardian viable in PvP, and one of the few people high-ranked players on the leaderboards who mains something that is not very commonplace. If you select me as a Guild Wars 2 All-Star, I guarantee I’ll keep you entertained with my unique high-burst playstyle!
  • Maylo – Guardian – Team Fifty Five Hp Monks – My name is Maroš, and I am a 22 year old student from Slovakia. I am not going to say that I’m the best player – I’ve never thought that about myself. But I do think I have enough tournament experience from playing with my team “Fifty Five Hp Monks” to be worthy of your vote, and if I’m selected I will do my best to represent Europe by providing a quality performance and entertaining matches. When I have time, I always try to lend a helping hand to any player with questions I am able to answer. Outside of Guild Wars 2, my hobbies include playing guitar, hiking, or just hanging out with my friends.
  • Niah – Ranger – Formerly Team Paradigm and Team Fifty Five Hp Monks – Hi, I’m Níah! I’ve been playing Guild Wars 2 PvP since late Fall 2012, and thus had the chance to meet and play with many great people, learning about different tactics, playstyles, and about the players themselves! While all the players I played with over the time are noteworthy in some way, you are probably going to be most interested the fact that I was part of Team Paradigm/Curse and more recently 55hp Monks. Why you should send me to gamescom you ask? Well, I believe that I’m a good choice since I will be able to get along with everybody, even if we have our differences. I’m always giving my best to keep the atmosphere in the team positive and make the best out of every situation.
  • PHD in Stomponomics – Warrior – Anti-Social Dragon Finishers – Hey bruvs, nice meeting you! I am a 22 year “young” bloke from Denmark who specializes in playing a hybrid condition-warrior spec. I’m an average-Joe with nothing better to do than laugh-out-loud on Team Speak, play guitar really loud, eat, relax, and have a great time doing what I love – playing Guild Wars 2! Personally, I am easy to laughter, and I am always up for a joke. My current hobby is playing with the newly formed team [asdf], a couple of good looking men in their early twenties. [asdf] and I are creative and dare to play different specs that are not considered “meta”. However, we still play builds that we think have a shot against good teams. This characterizes my way of playing – I try to push my character and my class to do what it shouldn’t do, and if it fails, I try again until I figure out how to make it work.
  • Qeve – Elementalist – Team I Love Lunch – Hi, I’m Qeve, and I currently play for Team I love Lunch. You should vote for me because I’ve never stopped playing elementalist since I started playing Guild Wars 2, and I would never change that – even if it wasn’t viable. Even though I exclusively play elementalist at a high-level I have a strong understanding of all professions and I promise I will give my best if I get the opportunity to play in the All-Stars tournament.
  • ROM – Warrior – Team Mist (TCG) – Hello, my name is Henrik, I am 22 years of age, and I live in Sweden. I have been a member of many top PvP guilds, such as Cheese Mode, Made in Meta, and Chieftain Ninjas. Most recently, I helped take first place in the European Tournament of Legends with my current team, Team Mist (formerly The Civilized Gentlemen). I’ve created many builds which are now considered meta, and I always provide those builds and any tips about those builds to anyone who asks. I am a very strong theory crafter and even more importantly, I can apply theory to reality. If you send me to represent Europe at gamescom, you won’t be disappointed!
  • Sizer – Thief – Team Mist (TCG) – Hi everyone, I am a 22 year old Bulgarian and currently live in Austria/England. There are several reasons which make me the best candidate to participate and represent Europe at the All-Stars Tournament. Firstly, I am known to be one of the best thief’s in this game, which play a vital role for a team’s victory. Thief is an essential class in every team composition as it allows one to break the enemies defenses by endlessly decapping or otherwise establishing outnumbered situations in your team’s favor. My gaming experience allows for having vision over the entire map and knowing where to most efficiently rotate myself. I particularly pay attention to where every single enemy is on the map and know where they plan to assault before they even know themselves. I constantly communicate important information across to my team which allows them to reposition and act accordingly. I would greatly appreciate to be chosen for this event as it has always been a dream of mine to competitively compete at a game in front of a huge crowd. In return for supporting me at this event I will make sure Europe takes home the gold medal.
  • Super – Engineer – Team Car Crash – Hello! I’m Super, and you might remember me from last year’s Guild Wars 2 Pax Invitational where my team “Car Crash” took the tournament 3-0 for Europe. I would love to have another opportunity to meet the devs and play in the another Guild Wars 2 LAN tournament, and more importantly, bring back a second win for Europe!
  • Tage – Guardian – Team Mist (TCG) – Hi, I’m Tage, and I play bunker guardian for Team Mist (The Civilized Gentlemen). In my opinion, I’m the best PvP guardian in the game compared to other bunker or support role players. If you vote for me, you will see some beastly guardian plays, and I will try my very best to prove that Europe has the best Guild Wars 2 PvP players!
  • Xerrex – Multi-class – Team Enhanced Gaming – Hello folks, Xerrex here. For those that don’t know me, let me introduce myself. I have been doing PvP exclusively since the beta, and have been streaming on Twitch for the past half year. My playstyle is very aggressive, aka YOLO, and I prefer high-risk/high-reward builds. I’m a very versatile player as I can play all eight professions, but I focus on elementalist, mesmer, engineer, and necromancer the most. The All-Stars tournament should feature unique gameplay, and in that regard I am your best bet! You just need to vote for me.
aka Grouch

(edited by Josh Davis.6015)

Tickets for Review (3 days & older - Part 2) [merged]

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

hello: Gaile Gray
my friend account Error blocked the request for help
Ticket: 727823
Over the past five days has been no response?~
thanks for you !~~

Your friend has received numerous responses — six (6!) in one ticket alone. This is the final answer which was already provided to him: The account to which he is trying to gain access does not belong to him, and we will not give him access to that account.

Please do not post about this again.

Gaile Gray
Support Liaison
ArenaNet

Tickets for Review (3 days & older - Part 2) [merged]

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Hi Gaile I would like to update you with some information regarding ticket # 718318 , I went into gem store selected paypal then the 50.00 dollar package, went through all the windows in game and then it brought up in my browser the paypal website, I logged in and then it came to the payment review page with one button at the bottom saying “Pay Now”. I then clicked the button 2 to 3 seconds went by and then a page popped up and said this “Unfortunately there was an error with the payment provider. Please try again later. If this error still persists please contact customer care.” Now to be fair you people have made serious progress as far as paypal goes because before I could not even get half this close, I hope my info is able to get all this fully rectified.

PS I went back after and tried a 2nd time and still got the exact same outcome, also the credit card option still does not work for me it will either say “forbidden” or “failed”.

Great details, Loki. Thank you! In return, I can see that your ticket is making progress and should be resolved in the very near future. (I’m sort of secretly hoping today, but I really don’t know how volume will impact it.)

The point is, you’ve hit some sort of ceiling on purchases and you’ve done nothing wrong. Things should work, but there are safeguards that may be impacting you, and they can be adjusted to allow you to proceed as you desire. I should add I don’t think there’s a bug, but I’ll leave that to smarter bears than I.

We’re really grateful for your support of the game, and definitely appreciate your patience!

Gaile Gray
Support Liaison
ArenaNet

Security Notification from NCsoft?

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Hi there, KeybladeMaster. I think we’ve come up with the answer: This is coming to you because you have an NCSOFT game and someone is attempting to access it. If that’s not you — and it sounds not to be you — I’d consider reviewing all my passwords and making sure each is complex and unique to that use, no sharing, no cross-game migration.

As pointed out above, this doesn’t seem phish-y (to me, either) because of the nature of the link. So you can dismiss the authorization as a worry, I feel, but I do think making sure you’re secure across all accounts would be a wise step to take.

Gaile Gray
Support Liaison
ArenaNet

Problem with link account GW1 WITH GW2

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Hello i am new player in GW2 and old in GW1,i wrote this post because i got problem..
when i try link my GW1 Account with GW2 account ,web send to me ,,This XML file does not appear to have any style information associated with it. The document tree is shown below." how i can link? somebody can help me?

That definitely seems to require a ticket, and the team may even ask for a screenshot of the message that you receive. Could you please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the accounts you’re writing about in this case — please read this post and provide as many details as possible to expedite the ticket.

Gaile Gray
Support Liaison
ArenaNet

If you are posting a "Contact Support" message...

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Did you know that when you put this link — https://help.guildwars2.com/anonymous_requests/new — in a helpful response, the user gets a somewhat-scary “You’re leaving this page” warning? Yes, it actually says “warning” for going to our own support ticket form. However, such commentary is necessary due to the nature of links and such.

As you can imagine, there is a way to help other players and avoid the “whoa, where am I heading?” query that might arise through the use of that link. Therefore, I ask that if you are posting to suggest that a forum member contact support, you do as I do, and ask them to click “Support” at the top of this page, then use the “Submit a request” link to start filling out a ticket.

I actually provide more information about the form itself, but at the core, if you’d kindly fashion your comments in a way that heads players who need help to the link on this page that would be very nice and greatly appreciated.

Thanks, all!

Gaile Gray
Support Liaison
ArenaNet

Gold:Gem

in Dev Tracker

Posted by: John Smith

John Smith

Yes and when it is 100g for 1 gem and say a few hundred players decide to cash in w/their credit cards and go on a shopping spree on the BL what then

The rates are dynamic, you cannot set a high price then trade at that price, the prices will change as you trade, even inside a single trade if it’s a large enough trade.

Let me make this clear for you and for Anet as well. The ppl who aren’t buying gems with money most likely aren’t going to buy gems with money. It’s a supply and demand thing. If you’re not supplying something that constitutes someone spending real life money then the demand goes down. Or something like that.

They’re curves and the at every price the demand for each side is different, as the price changes, new users enter and leave the market and trade differently. It’s not as simple as some will buy and some won’t, the curves are quite dense.

(edited by John Smith.4610)

[Suggestion] Ready Up & Point of Interest..... subtitles ?

in Dev Tracker

Posted by: Stephane Lo Presti

Stephane Lo Presti

French Community Manager

Hi everyone,

I’d like to bring a bit more clarity on this topic. Subtitling videos is something we usually do on videos such as teaser trailers or videos presenting game features (e.g., the Wardrobe) as they tend to reach a much broader audience. Furthermore, livestream videos tend to be more “familiar” in terms of what is said, the pace, colloquialisms, etc. and this would make subtitling a much harder task.

Although YouTube now offers better tools to subtitle videos (e.g., being to create them while transcribing), it is still a very time-consuming task to perform on a weekly basis and we currently do not have the bandwidth to do this. YouTube recently introduced to a limited number of channels the ability to let the audience create subtitles and we’ll be keeping an eye on this feature to see if we can introduce it.

cant go into germstore and black lion company

in Dev Tracker

Posted by: Ashley Segovia

Ashley Segovia

Technical Support

Hey there,

I would like for you to delete the Temporary Cache for Guild Wars 2. To do this:

In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

Type in % temp % (without the spaces in between the percent signs).

Press “Enter” and a new window should appear with the location of

“C:\Users\YOURUSERNAME\AppData\Local\Temp”

Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

Hope this helps!

Any feedback about error 7:11:3:191:101

in Dev Tracker

Posted by: Ashley Segovia

Ashley Segovia

Technical Support

Hi Lionoil,

There’s a number of different reasons why you could be getting this error. Generally it is attributed to packet loss, but let’s not jump to conclusions. The best way for us to diagnose this issue is to collect some diagnostic information from you for troubleshooting. That said, I would highly advise submitting a technical support ticket so we can assist you one on one.

Unwelcome Visitors

in Dev Tracker

Posted by: Jeffrey Vaughn

Jeffrey Vaughn

Content Designer

Quick update: I just confirmed that the fix is on our test server, so it should be included with the next major update. I can’t promise a date since things can always change—if they find an issue with the update, for example, they might need to rollback some of the changes, and the fix will get pushed back.

The logic of "Defiance"

in Dev Tracker

Posted by: AnthonyOrdon

AnthonyOrdon

Technical Designer

Lots of nice comments here. I, too, have a strong dislike for the Defiant/Unshakable system. Internally we’ve kicked around a lot of ideas about how to change it. The problem is that making large sweeping changes to the game is a bit like moving a table that you built a Jenga™ tower on—it takes time, planning, and a lot of care to do it.

We’ve made big changes before, though. This one is on our list to address.
In the mean time it’s great to see some discussion over alternatives as well as some specific examples where existing alternatives work.

Personally (by which I mean not representing the entire development team) I’d like to see at least one boss with a sort of reverse defiance. Generally immune to CC except in windows during one or two keys attacks with a long warmup. I think the theory behind Defiance would work well if everyone knew exactly when to interrupt. This is a troublesome prospect for the ad-hoc groups that GW2 promotes in various settings, so maybe shifting the responsibility to the boss (which everyone is already paying attention to) would work out a little better. “He’s winding up for super-mega-attack, everyone stun now!”

Discuss?

Who will win APEX or Drenched in Baby Oil?

in Dev Tracker

Posted by: Josh Davis

Josh Davis

Competitive Events Manager

Interesting to see that the votes are relatively close. Good luck on your first shoutcast!

aka Grouch

Can't log into the game or change password

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

To clarify our policies about account recovery and account restoration, I posted some info here: https://forum-en.guildwars2.com/forum/support/account/Launcher-redirecting-me-to-Acct-Recovery/first#post4186609

Oh and by the way, if you receive a message saying the account name or password is in error, and if you believe you simply need to try again, don’t click “Recover Account” but click “Ok” and try again.

Gaile Gray
Support Liaison
ArenaNet

(edited by Gaile Gray.6029)

Old Tickets

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

I see a ticket #313768 that may relate to this, and it appears the issue was resolved at that time. Search your e-mail for that number and update by simply responding to that e-mail if you need help again. We’re happy to assist if the other means don’t work for you.

Gaile Gray
Support Liaison
ArenaNet

Can't change e-mail address... For months.

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

well related with this post i have been trying to change my account email ,but still no success, i have lost access to my account email about a week ago and already asked the support 2 times to change my account email, they always say the same thing “After researching the provided information, we will not be able to assist you with accessing this account.” i am trying to protect my account and i can’t do it with this crappy system,if i wait more time i will surelly lose my guild wars 2 account to some hacker ,and i don’t want that to happen i have waste some time and effort on this game and still do.

This was resolved in Ticket #730578. If you have further questions, please update your ticket to speak directly with a Customer Support agent.

Gaile Gray
Support Liaison
ArenaNet

No Heroic Edition Items

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Hi! I just recently bought my Heroic Edition copy and when finally played the game, there are no Heroic Edition Items Available in my Inbox. This is my first character so I was hoping to get my Heroic Edition Items but can’t seem to get it. I don’t want to waste my money without it.

I was hoping that you look into my situation since this is my first experience in this game. Thanks.

EDIT: personal info removed

I’m sorry you’re having difficulty, but I am sure the team can help you with this. Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted.

Gaile Gray
Support Liaison
ArenaNet

Voided WvW Tournament Claim Tickets Issue

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

This really is an issue that you’d want to address to the Customer Support Team through a ticket. There’s nothing that a forum member — or even a staff member like myself — can do through a forum post.

Submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to fill in those fields so the ticket is properly submitted. Once you’ve done that, the CS Team can review this for you.

Gaile Gray
Support Liaison
ArenaNet

Dragon Bash achievment wings

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Hi all,
I did in the past the dragon bash achievments and i compleeted them, only the problem is that I had the dragon bash wings: holographic shattered dragon wing cover on my asura gaurdian that i deleted before the april patch with the wardrobe. is there any way i can get the wing skin back by any chance?

You’re welcome to contact Support (click “Support” at the top of this page, then “Submit a request”) and inquire about this. Naturally, we cannot offer this service frequently, or without establishing ownership of the item. And of course we cannot restore an account due to deleted items — restorations are only for compromised (hacked) accounts.

However, the team may be able to help you with this, so feel free to contact them.

Gaile Gray
Support Liaison
ArenaNet

Accidentally Deleted Character today

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

I’m very sorry, but we do not have the ability to restore deleted characters. That is why there are such careful requirements before deletion, to prevent accidental eliminations of a character. Once a player goes through those steps, we’re completely unable to restore the character, so submitting a ticket is not called for in this case.

We also cannot offer a full-account restoration in cases like this, because restorations are used only for compromised accounts.

As to the character name: the name will be locked on your account for 24 hours. If you want to make a character, even as a placeholder, you will reserve the character name to your account.

Gaile Gray
Support Liaison
ArenaNet

Launcher redirecting me to Acct Recovery

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

To the OP (TerriBear): Thanks for being so understanding about the challenges involved in these situations — it’s nice of you to be so considerate!

I note that your was solved on June 25th, and that you responded with a “thanks, everything’s work now” answer, so I’ll assume you’re ok now.

TraumaLlama — glad that things worked out ok for you, too!

Gaile Gray
Support Liaison
ArenaNet

(edited by Gaile Gray.6029)

Launcher redirecting me to Acct Recovery

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

I think there is a misunderstanding about terms. Here’s some info:

  • Account Recovery: A process where an account is returned to its rightful owner through assistance from Customer Support, or where the account owner is able to regain access using the Account Recovery process on the website. Accounts can be recovered more than once, as needed, and generally this can be accomplished by the account owner through the self-help system.
  • Account Restoration: The process of “rolling back” an account, where Customer Support verifies a compromise (hack) incident took place — that is, an unknown third-party accessed the account — and then restores the account to its pre-compromise state. Note: Restoration means that deleted characters and stolen items usually are returned in whole, but restoration must be requested at the time an account is recovered (access is returned) and not at a later time.

I hope this helps clear up the terminology question.

Gaile Gray
Support Liaison
ArenaNet

Gw2 black screen

in Dev Tracker

Posted by: Ashley Segovia

Ashley Segovia

Technical Support

There’s a number of different things that you could try to troubleshoot this issue in order to narrow down the cause. I’d advise bypassing your router and connecting directly to your modem if you’re behind a router as some router’s security features can be a contributor, if not a cause, of this issue.

Should that not resolve the issue for you, I’d advise disabling the Turbo Boost feature of your CPU.

Beyond this, please submit a support ticket. We’d love to help you out one on one!

64.25.38.245:0 CONSTANT packet loss

in Dev Tracker

Posted by: Ashley Segovia

Ashley Segovia

Technical Support

Hi Zefrost,

As others have mentioned, that particular hop will always show 100% packet loss as our servers do not accept ghost packets for security reasons.

I would advise putting in a customer support ticket for our tech team to further assist you with this issue.

Patcher crashing

in Dev Tracker

Posted by: Ashley Segovia

Ashley Segovia

Technical Support

Hey there,

Glad to hear that you were able to get this issue resolved and I appreciate you sharing how you did it!

Issues playing on Laptop

in Dev Tracker

Posted by: Ashley Segovia

Ashley Segovia

Technical Support

Hi doomknife,

If you can remember the exact error message that you’re seeing this would be helpful for troubleshooting this issue. Additionally, what system specs are you working with? Specifically: CPU, GPU, RAM, OS

Confused at answer from support ticket

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Please note a few things in relation to Ticket 722932 (which is your ticket number):

  • If you have a question about a Customer Support decision, the forum members cannot answer it. You may update your ticket to ask your questions of the Customer Support Team, which you did, and which they answered. Beyond that, you may post in the Tickets for Review thread — as you also did. However, starting a separate thread on this issue isn’t appropriate (and is, in fact, a violation of the Forum Code of Conduct).
  • In your particular case, your account was not compromised.
  • We do not have a policy of giving one free restoration per account, upon request. We have a policy where we will restore an account if we are able to establish that it was compromised by an unknown third party, and such restorations generally are reserved to one per account.
  • Deletion of characters is not “proof” of a compromise incident. Players delete all their characters from time to time, for a variety of reasons.
  • Proof of compromise occurs through game logs, which establish points of access, security breaches, the offloading of items (generally to an RMT-associated accounts) and much more. I can’t recall a single time that an account was compromised where game lots did not show it, so log err isn’t a factor here.
  • The final answer here remains as it has through several official responses: we are unable to offer you an account restoration because your account was not compromised.
Gaile Gray
Support Liaison
ArenaNet

(edited by Gaile Gray.6029)

A Short Introduction

in Dev Tracker

Posted by: Lacey Hiteshue

Lacey Hiteshue

Technical Support

Hey guys! I wanted to take a minute to say Hi and introduce myself.

My name is Lacey and if you haven’t guessed already, I am the new’ish Mac specialist. I’m not really new per se as I have been with the tech team for a couple of years now. However, due to there not being anyone with Mac knowledge that was able to post on the forums regularly, they asked if I would step up and keep in contact with y’all. So… here I am.

Now that things are starting to slow down with my regular job duties, I should have some dedicated free time to get in here and work on the forums. You may not see a ton of changes at first, but I am hoping to get this place cleaned up and a bit more organized.

Anyhow, that’s really all I have for now. I will pop in here as time permits to work on organizing the sticky posts a bit as well as answer some of your questions.

Game keeps crashing all the time

in Dev Tracker

Posted by: Ashley Segovia

Ashley Segovia

Technical Support

Hi Kyvyn,

Do you have a Turbo Boost feature enabled for your CPU at all? If so, I’d advise trying the following:

1. Go into Power options (Control panel → Hardware and Sound → Power Options) and click “Change plan settings” near your plan
2. Then click on “Change advanced power settings.”
3. Scroll down to “Processor power management” and expand it.
4. Expand “Maximum processor state” and modify the setting to 99%. Be sure to also set the minimum processor state to something below the maximum. I recommend 5%.
5. Then simply click “Apply” and “OK.”

After this has been done try launching the game again. When you do, the turbo boost feature should refrain from kicking in and that may resolve the issue you’ve been experiencing.

Hope this helps!

Account Issue Follow-ups – Updated Regularly

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Update: 8 July 2014

680084 – Resolved.
700315 – Resolved.
702756 – Resolved.
711769 – Resolved.
712355 – Resolved.
724954 – Resolved.
596544 – Resolved. See Ticket 692696.
719200 – Answered today; under review with apologies for the delay.
724968 – Answered today; an agent will respond to your concerns as soon as possible.
722932 – Answered today.
727138 – Answered today; under review with apologies for the delay.
715527 – I believe this will be resolved today.
716681 – I believe this will be resolved today.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.
Gaile Gray
Support Liaison
ArenaNet

Tickets for Review (3 days & older - Part 2) [merged]

in Dev Tracker

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Update: 8 July 2014

680084 – Resolved.
700315 – Resolved.
702756 – Resolved.
711769 – Resolved.
712355 – Resolved.
724954 – Resolved.
596544 – Resolved. See Ticket 692696.
719200 – Answered today; under review with apologies for the delay.
724968 – Answered today; an agent will respond to your concerns as soon as possible.
722932 – Answered today.
727138 – Answered today; under review with apologies for the delay.
715527 – I believe this will be resolved today.
716681 – I believe this will be resolved today.

Gaile Gray
Support Liaison
ArenaNet

Can't send PM because of spam for no reason

in Dev Tracker

Posted by: Mark Katzbach

Mark Katzbach

Community Special Operations

The spam control system requires a forum account to be at least 3 days old before a user can send private messages. A forum account is not created until you accept the forum code of conduct.