Dev Tracker

New waypoint system

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Posted by: Tyler Bearce

Tyler Bearce

Game Designer

Just to clarifying a few points, since there seems to be some confusion. On Borderlands the 3 capturable waypoints are at Garrison, SE Tower and SW Tower. Garrison is for the home team and then each of the invading teams gets a waypoint at their closest tower. These waypoints can be contested as normal. We’ve considered home team waypoints for the Bay/Hills keeps too, but that’s probably too strong. Keep supply depot max goes up to 1100 at T3, not 500.

Launching /v2/characters

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

We might not actually have the EU DC issue fixed until next week — any requests that get routed there won’t work for now. My bad for shipping stuff on a Friday :<

In the meanwhile, NA’s IP address is 64.25.40.16. Requests sent to that IP should work correctly while we figure out the issue.

Network Error (5:11:3:159:101)!

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Posted by: Chris Cleary

Chris Cleary

Game Security Lead

This “should” be fixed now. Any reports on this thread should be of CURRENT issues, not past issues, meaning they have happened since I made this post

Evil Never Sleeps // Professor of Bearbow Math @ Tyria State // @Shazbawt

Launching /v2/characters

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Maybe, if possible from the technical side, you can add an image of the character? I don’t know how it’s mashed up in your systems, but showing the user’s avatar, like in the character selection screen, would be awesome.

Rest assured, this is something I really, really want too. There’s a lot of moving parts that need to be ironed out before it’s feasible though, so we’ll probably be sticking to low-hanging fruit for awhile yet :<

Lag when pressing "B"

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Posted by: Evan Lesh

Evan Lesh

PvP Gameplay Programmer

This has been fixed.

Gameplay Programmer (sPvP)
In-game (Stormbluff Isle): Bluxgore, Xilz, Ivo

Api fair use question

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Posted by: Pat Cavit

Pat Cavit

Lead Web Developer

Launching /v2/commerce/transactions

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Posted by: Pat Cavit

Pat Cavit

Lead Web Developer

Found & fixed the cache bug on dev, will try to get it deployed next week.

Game Update Notes - May 19, 2015

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Posted by: Mark Katzbach

Mark Katzbach

Forum Communications

Bug Fixes:

  • PvP: Fixed a bug that caused extreme lag for some players when opening the PvP scoreboard.
  • WvW: Fixed an issue in which guards would sometimes spawn for the wrong team.

Launching /v2/characters

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

(EDIT: noting that there’s a bug in the forum redirection thing that converts & to &amp; which isn’t very helpful).

This is a known bug for ages. Can’t you just switch to… say Invision Power Board?

Uhhh no comment.

WRT the ErrPermission; not sure what the cause of the issue is yet, but one of the backend servers in the EU DC is causing some ruckus. The NA one seems fine though; will have this fixed in a bit.

Launching /v2/characters

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Posted by: Pat Cavit

Pat Cavit

Lead Web Developer

This is a known bug for ages. Can’t you just switch to… say Invision Power Board?

No, for reasons. Stay on-topic please.

Launching /v2/characters

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

That’s super weird, they should all be working. Can you PM me the API key you’re using?

FWIW, they all seem to be working for me:

(EDIT: noting that there’s a bug in the forum redirection thing that converts & to &amp; which isn’t very helpful).

(edited by Lawton Campbell.8517)

Launching /v2/characters

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Just turned on the first half of another authenticated endpoint — /v2/characters. This endpoint provides the non-inventory-related bits detailed in this pull request, and requires an API key with “characters” permission from the person whose data you want to access.

Some examples — it basically works in the same manner as most of the other endpoints. The base URL returns a list of all the account’s character names:

    GET /v2/characters HTTP/1.1
    Authorization: Bearer <api-key>

    HTTP/1.1 200 OK
    Content-Type: application/json

    [ "Logan Thackeray", "Eir Stegalkin"]
 

You can retrieve individual character blobs by putting them in the next URL component (or in a comma-delimited ids query parameter). Also note that you can pass the API key via the access_token query parameter if you’re making CORS requests (rather than setting the Authorization header):

    GET /v2/characters/Logan%20Thackeray?access_token=<api-key>

    HTTP/1.1 200 OK
    Content-Type: application/json

    {
        "name": "Logan Thackeray",
        "race": "Charr",
        "gender": "Male",
        "profession": "Guardian",
        "level": 80,
        "guild": "4BBB52AA-D768-4FC6-8EDE-C299F2822F0F"
    }
 

Alternatively, you can make paginated requests. Metadata about the pagination details (e.g., the number of pages/results that can be requested) is returned in the response headers for ease-of-use.

    GET /v2/characters?page=0&page_size=50 HTTP/1.1
    Authorization: Bearer <api-key>

    HTTP/1.1 200 OK
    Content-Type: application/json
    Link: </v2/characters?page=0&page_size=50>; rel=self, </v2/characters?page=0&page_size=50>; rel=first, </v2/characters?page=0&page_size=50>; rel=last
    X-Page-Size: 50
    X-Page-Total: 1
    X-Result-Count: 2
    X-Result-Total: 2

    [
        {
            "name": "Logan Thackeray",
            "race": "Charr",
            "gender": "Male",
            "profession": "Guardian",
            "level": 80,
            "guild": "4BBB52AA-D768-4FC6-8EDE-C299F2822F0F"
        },
        {
            "name": "Eir Stegalkin",
            "race": "Sylvari",
            "gender": "Female",
            "profession": "Thief",
            "level": 80
        }
    ]
 

Right now the information returned is fairly basic, but we’ll be adding in the ability to pull character inventories, equipment, traits and skills later on.

Due to technical constraints (wibbly wobbly distributed systems) the character blobs may be a bit stale (up to 5 minutes, I think), so factor that in if you’re making a guild rep tracking system or something (because I know someone’s going to do that).

Let me know if you’ve got any questions/concerns and I’ll do my best to answer ’em.

GW2 Tickets for Review (3 days & older)

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Posted by: Michael Henninger

Michael Henninger

Game Support Lead

1519422 1521855 was closed as a duplicate and your tickets are being bumped back by new tickets.
1519666 Closed as a duplicate of 1509320; you provided the same login address for an account we already made the change for.
1495109 We’re still behind on tech (training a new team). I gave you to a lead who should be able to solve your issue.

GM ProHeals
@proheals
Friend/follow me! GM Madi Walker.7520

WvW Bug following update 19/05/15

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Posted by: Chris Barrett

Chris Barrett

Gameplay Programmer

The cause of the “NPC coup” bug (enemy guards at some objectives) has been identified. We’re working on testing and moving the fix towards the Live game.

ArenaNet Gameplay Programmer (WvW Team)

Lag when pressing "B"

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Posted by: Evan Lesh

Evan Lesh

PvP Gameplay Programmer

We’ve found the problem and will work out a fix.

Gameplay Programmer (sPvP)
In-game (Stormbluff Isle): Bluxgore, Xilz, Ivo

API errors & bugs

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

…huh, that’s super weird. I’ll see if I can fix that next week.

Thaumanova Fractal causes game crash

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Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

It happened to us as well just now. We were in Fractal scale 50 and finished two other fractals. While we were doing the third fractal, Thaumanova fractal, all of our clients crashed to the desktop as we killed the skritts in the middle. Once logged in again nobody was in the fractal anymore and all of our progress got lost.

It must be something related to this week’s patch because I’ve never seen a full party crash back to desktop in Fractals before.

Are you getting the crash dialogue to send to ArenaNet? There was an earlier fix this week for a server side crash in fractals but this looks different.

Launcher won't launch

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Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Please contact customer support, they can help you.

Hero Panel Dye Preview Failing

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Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Hallo,

Interestingly this does not repro on any of our internal environments but as soon as I let someone check on live it was instant. We are now tracking this bug but it is too early for me to have any further information.

Challenge Motes are bugged [merged]

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Hey guys, your friendly red name bumping here.

We shipped a fix for The World Summit on 5/19, has anyone been in there since?

[Fixed]Guild Banner Tonic still disabled

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Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Although the hotfix repair the guild banner tonic, it is still disabled :/

EDIT : Fixed in the latest hotfix

Just wanted to say, I saw this post and thought hmmm… well we tested this before going out but maybe we missed removing the killswitch on live… and sure enough that is what happened.

So thanks Matdudix, I actually don’t own this item in game on Live and your report led to it being back for everyone, albeit with 100% change in the “infinite” nomenclature in the title.

Please give us an update on WvW!!

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Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

I don’t want to reply in all of the WvW threads, and I would rather the WvW updates come from the WvW team themselves as they have asked for all of the updates to be in the thread they are replying to.

But I can tell you they are looking at this, they are on the right track, and this is being treated with a great deal of seriousness by the team. I don’t have any additional information at this time but I am pretty encouraged by the progress the WvW team is making right now on issues introduced into the game with this last patch.

Escape key no longer opens menu

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Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Hey guys,

Please consider this as confirmation this bug is reported and being looked at. I can’t promise you a hotfix or any timeline right now, but you have been heard.

Game Update Notes - May 19, 2015

in Dev Tracker

Posted by: Mark Katzbach

Mark Katzbach

Forum Communications

Bug Fix:

  • Fixed a client crash.

Just bought new character slot, cant log in

in Dev Tracker

Posted by: Michael Henninger

Michael Henninger

Game Support Lead

Submit a ticket. This is a known issue and we need to manually fix it for you.

GM ProHeals
@proheals
Friend/follow me! GM Madi Walker.7520

[Suggestion] Account Unlock Tracking

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Yup, an authenticated wardrobe/unlock endpoint is definitely on my list. It’s a bit down the line — am working on an implementation of the proposed Guild API, and after that I’m probably going to do the v2 WvW endpoints.

Success point

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Not a bad idea, actually. That permission could also expose the completed achievements list for the account too, as well as the upcoming masteries and stuff.

Lion's Arch (Tile Service)

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

I’ll look into it, but the last time we regenerated the map tiles Verdant Brink slipped out. I can’t really promise we’ll be timely :<

When do they pass out mini llamas?

in Dev Tracker

Posted by: Josh Davis

Josh Davis

Competitive Events Manager

Rewards generally take up to two weeks to distribute. For clarity, here’s the process:

1. You play in a tournament. You place well.
2. You submit your information to the tournament organizer.
3. Organizer compiles all information from that cup. Once the organizer has collected all of the tournament winner’s information, they send it to me. This can take anywhere from a day to over a week, depending on which organizer is doing it and how many people they had sign-up. The amount of time it takes for an organizer to collect/send the info is dependent on them and the winners. This is out of my control.
4. Once I have the reward request, I then send out gems/llamas. This generally happens same week, but can go to the week after in the event that the request was sent to me after I did that week’s distribution.

tl;dr – two weeks is a normal amount of time to wait. For example, Academy Gaming #11 was submitted to me on May 18th (7 days after the event) and will make it into this week’s distribution.

Thanks.

aka Grouch

(edited by Josh Davis.6015)

WvW Bug following update 19/05/15

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Posted by: Chris Barrett

Chris Barrett

Gameplay Programmer

We’re investigating the ongoing issue with NPC guards spawning for the wrong team. It appears to begin affecting objectives after some period of time (or some event) after a map restarts (such as after a game update). If you see any objectives that aren’t experiencing the NPC guard spawning bug, or have any other information, please feel free to share it here.

ArenaNet Gameplay Programmer (WvW Team)

Success point

in Dev Tracker

Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Yeah, I want to put achievement points, wvw rank and pvp rank somewhere. I’m not sure if they should be on the normal “account” scope though, not sure where to put ’em.

Launching /v2/commerce/transactions

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

I don’t think your API is obeying the config values, but is using some global 5min cache regardless of what’s in the config.

Yeah, I have a feeling that bit is broken. It’s one of the few bits that I don’t have unit tests for. I’ll try to get that fixed.

HEADS UP: OAuth2 being replaced next week

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

Oh wow, yeah, totally overlooked that.

That’s gonna take a couple of days to update since the strings need to be localized, but it’ll land eventually. Thanks for pointing that out!

Network Error (5:11:3:159:101)!

in Dev Tracker

Posted by: Chris Cleary

Chris Cleary

Game Security Lead

Looks like this issue is still persisting, as of now there is no update on a fix for this. Best update I have on this is that it looks to be impacting multiple different zones and different megaserver instances.

We are still looking into this issue.

Update: I believe I fixed Silverwastes, and it should be back up and running. There seems to be a steady stream of players flowing into the map now. As for other maps, that will have to wait for a permanently fix, and probably until the morning.

Evil Never Sleeps // Professor of Bearbow Math @ Tyria State // @Shazbawt

(edited by Chris Cleary.8017)

Network Error (5:11:3:159:101)!

in Dev Tracker

Posted by: Chris Cleary

Chris Cleary

Game Security Lead

Looking into it now

Evil Never Sleeps // Professor of Bearbow Math @ Tyria State // @Shazbawt

Network Error (5:11:3:159:101)!

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

I’m still unable to login with a character currently in the The Silverwastes.

Looking into Silverwastes now, thanks for your reply.

WPing to Grove or Tequatl Causes Client Crash

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

There’s a few of these threads, I just got into the Grove, anyone still having a problem?

Yep, I just tried then and crashed. Came straight here.

edit: the crash came from trying the portal from Caledon. I just managed to wp in.

Yeah I logged out at the same WP and now have same message again, I will pass it along.

Thanks for the response

WPing to Grove or Tequatl Causes Client Crash

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

There’s a few of these threads, I just got into the Grove, anyone still having a problem?

Network Error (5:11:3:159:101)!

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Should be fixed now, I’m able to get into the Grove now.

World Bosses causing crashing and "rollbacks"

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Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

Thank you. Just getting a response saying “We know this is an issue and we’re working on it” is nice, and really calms that feeling that we’re not just shouting into an empty void.

Is there anything further that we, as players, can do to help with this? (ex. reporting exact time, boss, server, user, etc. when crashes occur so that logs can be looked at and reviewed to pinpoint exact errors encountered?)

Continue to submit crashes via the game client and give as much information as possible, it will help immensely! If you notice anything else off or different please report that as well.

May 20. Stealth still broken.

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Yay! new build!
-seems to be fixed, thanks!

Go forth, be stealthy, and stab.

Game Update Notes - May 19, 2015

in Dev Tracker

Posted by: Mark Katzbach

Mark Katzbach

Forum Communications

Bug Fixes:

  • Endless Guild Banner Tonic no longer leaves behind a banner after leaving the transformation.
  • Fixed a bug that prevented rangers from using hotkeys to toggle pets between Guard and Avoid Combat.
  • Fixed a bug with stealth that was improperly placing the Revealed effect on players every time it was removed.
  • Fixed a client crash.
  • Fixed multiple server crashes.

World Bosses causing crashing and "rollbacks"

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

sooooooo lets say someone got a really rare item and took a screenshot of it and then lost it……might that person be compensated with a new tequatl’s hoard chest?…….just to pull an item out of thin air here…..

yeahhhhh that’s not my department :P

I didn’t say this in my original post, but obviously if today’s hotfix doesn’t solve it we will continue to look and find a solution. I just want everyone to know this is on our radar and we are looking at it, you aren’t shouting into the dark.

World Bosses causing crashing and "rollbacks"

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

May 20. Stealth still broken.

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

ArenaNet: When it’s ready.

rite, Lauren?

Yeeee, it has to be ready before it goes out. It’s ready, just building. So it’s getting ready.

If there was an easy button I’d be pushing it nonstop… but then it would be a broken easy button. That would be bad.

May 20. Stealth still broken.

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

When is about the fix for the Stealth Bug?
Thanks

A little delayed but getting there.

May 20. Stealth still broken.

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Well the fix looks pretty good so far, and we’re on track soooooooo…

“supa soon” is all I am going to say here. If it fails last minute please don’t poison my coffee… I need it for life ._.

Don’t get too comfortable, poisoning is what thieves do best

nuuuuuu my coffee ._.

and you won’t even us coming… muahahahaha
5,2,2 and away

side note: at least we’re not stuck “living with it” for as long as the stealth on steal bug.

Yeah they will see us. Remember…..Stealth Bug.

Hey at least ya’ll weren’t kicked out of PVP like those poor Mesmers were. I never got a chance to crack a joke about that other than internally… also don’t stab me, I play a Mesmer too.

Guild Bank Issues

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

You know…. I can see the whole 500g mail limitation to help deal with the folks that are doing wrong (selling/buying gold from gold sellers). But I don’t understand how limiting guild withdraws from authorized guild members does anything but hurt a guild. It keeps their, again, “authorized officers” from having the means to withdraw money for needy things in a timely fashion.

It’s just my opinion, but I think Anet should leave control over who can withdraw what from a guild bank up to the guild leaders/upper guild management. And having more tools/options to control who can withdraw what might be a better approach in lieu of having a blanket – “no one can withdraw more than 500g a week” policy that not ever the guild leader can override.

OP, I hope you are able to get access to “your money” so you can spend it and not have to wait weeks to do so.

I can’t speak to the gold limiting issue, but I have been part of a guild in which some unscrupulous person steals the guild bank…

Or someone steals an account and that person then goes and steals the guild bank. I always found that suspect but you never know, it can happen.

It really sucks to lose your guild bank, at least on the positive side they can’t take all of your guild’s hard work. After being a victim before it is nice to have some sort of safeguard in place.

May 20. Stealth still broken.

in Dev Tracker

Posted by: Lauren Kamieniecki

Lauren Kamieniecki

QA Lead

Well the fix looks pretty good so far, and we’re on track soooooooo…

“supa soon” is all I am going to say here. If it fails last minute please don’t poison my coffee… I need it for life ._.

Don’t get too comfortable, poisoning is what thieves do best

nuuuuuu my coffee ._.

GW2Shinies using Transactions API

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Posted by: Lawton Campbell

Lawton Campbell

Web Programmer

I meant that I want to see how my offer compares to offers by other players.

TP PvP leaderboards. This needs to happen.