E-Mail Authentication: Tweaks to Increase Security

E-Mail Authentication: Tweaks to Increase Security

in News and Announcements

Posted by: Regina Buenaobra

Regina Buenaobra

North American Community Team Lead

We have recently adjusted the sensitivity of the Guild Wars 2 e-mail authentication system to make it even more secure. One result of this change is that players may be briefly denied access to their account until they approve access from their current network.

If you attempted to sign in to the Guild Wars 2 game client or official website and were denied access, check your email for a notification from us. If you recognize the log-in attempt, follow the link in the email and select Remember this Network on the page.

Security Tips: If you receive an email asking you to approve a login attempt from an unknown network, don’t do it! It could be that someone attempted to log in using your username and password. Instead, change your password via https://account.guildwars2.com. Also, be on the lookout for phishing attempts that try to direct you to malicious websites. The official Guild Wars 2 domain is *.guildwars2.com, so check your browser to make sure that you’re in the right place.

For more information on e-mail authentication, see this Knowledge Base article: http://en.support.guildwars2.com/app/answers/detail/a_id/9192

(edited by Regina Buenaobra.6193)