CHARACTERS DELETED

CHARACTERS DELETED

in Account Issues

Posted by: Dexter.6039

Dexter.6039

Q:

I logged in this morning and all my characters were deleted. It now takes me straight to the new character creation screen. I would like my characters back please.

[XTA]DEXTER

CHARACTERS DELETED

in Account Issues

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Next

We do not have the capacity to reinstate character or “roll back” accounts.

It sounds as if your account was compromised. Please change your password immediately. Better still, please visit the Hacked Account KB Article for more information.

CHARACTERS DELETED

in Account Issues

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Support Liaison

Just to clarify, we don’t have the capacity to reinstate characters right now. This is something we take really seriously, we are gathering the data, and we’ll be able to offer this service in the future.

Sorry I wasn’t clear earlier!

(edited by Gaile Gray.6029)