How to Submit a Ticket - Account Issues

How to Submit a Ticket - Account Issues

in Account Issues

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

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Our Support Team can help you with many issues. You can expedite the help that you receive by providing certain details when you contact the team, such as the following:

  • Your GW2 Username
  • Your GW2 Display Name
  • Your serial code
  • A character name, if any
  • A detailed description of the issue that you’re experiencing
  • Any error code that you are getting

Please note: This is sensitive information that should not be posted on the forum, but only be provided through tickets.

Also, please note: Using a descriptive title will speed your response. Putting “Access issue” or “Hacked account” is so much better than “Help” or “Need Support.”

You can submit a ticket by visiting the Support link at the top of this page and then clicking “Submit a request” in the upper right-hand section of that linked page.

Tickets about technical support issues and bug reports need different info. I have posted in those forums about related information needs.

If you need to add additional information to you ticket, do not create a new ticket, but instead update your ticket through the interface.

Ticket queues are running about 24-48 hours, so please do not ask for a follow-up on your ticket unless it is at least 3 days old. You can request a follow-up on this forum, in the Tickets for Review thread. Thanks for understanding.

Gaile Gray
Support Liaison
ArenaNet

(edited by Gaile Gray.6029)

How to Submit a Ticket - Account Issues

in Account Issues

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Support Liaison

For help on the forums, please be sure you use a descriptive title, as mentioned above. Posting with a title like “Access issue” or “Hacked Account” is so much better than “Help” or “Need Support.”