Tickets for Review (3 days and older) [merged]

Tickets for Review (3 days and older) [merged]

in Account Issues

Posted by: Knightmare.4308

Knightmare.4308

Reference #: 121217-000298

Date Created: December 16, 2012

Still waiting for account restoration. Thanks.

Tickets for Review (3 days and older) [merged]

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Posted by: Arthemiss.1609

Arthemiss.1609

hello myfriend still can’t log in.he doesn’t sell gold .we are friend sime time we give money or borrow money help each other .

ticket no 130106-000743
user Emerald.9728

Thank you for shindo’s account

2 week past we still waiting please help us

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Posted by: OutOfMyMind.9613

OutOfMyMind.9613

Posting this from Alex Floyd on Facebook:
“…the problem is that they banned my account due to stupid paypal reasons and they won’t even let me access the support forums Could you please post in the thread and ask them to take a look at this ticket: [Incident: 130102-002813] , I would really appreciate it.”

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Posted by: Evilmop.6157

Evilmop.6157

HI,
Waiting for response to ticket number 130103-001985
Its almost been a week.
Regards

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Posted by: Sendra.5709

Sendra.5709

Absolutely nothing has been done for a friend of mine who got caught in the massive wrongful ban. And because she replied to the support ticket via her phone email, ArenaNet decided her account was unsafe and refuses to do ANYTHING. Many people, including myself, have responded to tickets via their smart phones so that things don’t have to wait for them to get home for solutions to progress.
Her ticket number, so maybe things will actually get some progress done.

Ticket number: 130102-002790
Username: iMusica.5764

It’s incredibly disappointing that the ‘#1 MMO of the Year’ wrongfully bans so many players and does absolutely nothing about it.

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Posted by: OlmO.6952

OlmO.6952

[Incident: 130106-002199]? review this ticket please.

Random ban

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Posted by: maliciel.7146

maliciel.7146

Friend of mine has been waiting for a response on his ticket.

Incident: 130103-003192

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Posted by: Vaash.8956

Vaash.8956

130101-001157
Created on 1st Jan.

Vaash – Legendary Peasant Eater
Alliance of the Forgotten Seas [AFS]
Sanctum of Rall

Tickets for Review (3 days and older) [merged]

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Posted by: streamdevil.3867

streamdevil.3867

To CC eva.

i have already post his ticket in the forum and you guys have nicely close the thread to prevent us (EsF) to vouch for his him or reply in the thread.

his ticket no: 130105-001314 (till now no reply) → his ticket has been submitted since Friday 4th 2013 which has been more then 3days

reason: selling gold ( your auto account ban has flaw)

i know this is the standard procedure but i know how the system works. Don’t try to lie to me.

Please resolve this asap.

thanks

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Posted by: killdall.2917

killdall.2917

Question number: 121229-003197
actual name: Access Restored
in this question day 12/29/2012 08:33 PM i asked also account restoration because my account was hacked, same day you raplayd me :
“In regards to your account restoration I am escalating your ticket for further assistance. Once your ticket has been reviewed, someone will be in contact with you as soon as possible.”
Day:1/04/2013 02:42 AM
i asked some information about account restoration

still no response and my account is still as a day of hacking (half naked andin server totaly unknoun to me alone without my guuild and my bf…)

Tickets for Review (3 days and older) [merged]

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Posted by: ricaoverride.3172

ricaoverride.3172

[Incident: 130101-001639]

This is the second time I am posting on behalf of my IRL friend who cannot post here even though he is logged in with his Guild Wars 2 game account on the site here
because when he tries to access this forum page he gets greeted by the following message: Login Error: You do not have access to Guild Wars 2.

Display Name: Windleaf.8725 : It has been almost a week since I was erroneously banned for botting, even though i have never done such a low life scum thing since i have respect for this game and even pre-bought it back in april 2012 and im still thinking of doing the same with the upcoming expansion because you see, out there in the mmo market it’s a barren wasteland of failures and burning ships of mmo’s. Since I submitted my ticket apart from a person who said he will have an agent look at my account, NOTHING has been done about it, the status of my ticket is stuck at updated since the first day of this year, and it is even more sad when you arenanet people ask us to report bots and yet you ban me too in your Algorithm Carpet bombing of bots, you took my account out too in the process, It’s not a pretty thing that is! My incident number as i said is [Incident: 130101-001639] . I hope i won’t have to count another week until anything at all is done! Even a simple response on the support site would be appreciated than being TOTALLY ignored for a WEEK straight! P.S. What are the people that got erroneously banned and need to come on this thread in order to post and prioritize their tickets, how are they supposed to do that if they know NO ONE and have NO ONE to post for them since their accounts are disabled and they cannot post…

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Posted by: Nerikis.1904

Nerikis.1904

It’s been two weeks since my account was hacked and five days since I was told I qualified for account restoration, and asked them to proceed with the restoration.

Just want to make sure my ticket isn’t overlooked.

Thanks Gaile.

Ticket Number: 121227-000326

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Posted by: StaTic.9478

StaTic.9478

Hi, this is for my friend. it’s been 3 days since they have replied back to him

xPG.1705

ticket # 121231-001764

Tickets for Review (3 days and older) [merged]

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Posted by: Silencer.5702

Silencer.5702

Hi, im writing this on my friends account because mine no longer has access to this forum and the game.
After having bought the full game, in pre-launch, and activating it with the retail code provided by NCSoft, i have been able to play the game since august 2012.
At december 28th i suddenly got the message
“U have not applied a retail serial code to your account and the grace period has ended. untill you apply a retail serial code, you will be unable to continue playing guild wars 2. please visit the retailer where you pre-purchased or pre-ordered guild wars 2 to obtain your retail serial code.”
Ofcourse i almost instantly made a ticket about it, wich got answered to at first with asking me certain details regarding my account and the purchase of the game. I have given every single detail, attached emails, gave Paypal ticket ID’s of each purchase i made. I also bought 100€ worth of gems around christmas for my character of wich i can provide detailed purchases IDs
Basicly everything that was asked for and more. Yet this ticket is still unresolved since and had none to little response other then automated messages in the likes of
“I am escalating your ticket to our Payment Review Team to research your issue. Someone will be in contact with you as soon as possible”
That is, counting from 28december to today, 11 DAYS my account is unplayable and my ticket(s) are hardly looked at if u ask me. Making me a severely unhappy and dissapointed customer. I really find this kind of treatment completely unacceptable. Certainly after giving every single bit of detail what was asked for, almost within the hour of my first reply received at 12/29/2012 05:35 PM
The ticket number is 121229-002605.
Thank you for reading, im hoping this issue can get resolved asap.
Jimmy, aka Jamez.2356 or Djeemz on Aurora Glade

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Posted by: VanMuffin.3590

VanMuffin.3590

Hello,

I’ve been waiting for a reply/follow-up for 10 days now…
#121227-003552

Any help would be appreciated

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Posted by: ChaosPainter.5027

ChaosPainter.5027

My brother has been having this problem since second weekend beta which he pre-ordered for… He was in the middle of a dungeon with Dad and I(on same wifi and we havent had a problem since game was released..) Please help with Ticket 121108-002534 (4Days old But going on since beta…) We called and they said that since his account is 6 months old he cannot even get a refund…to create another since the rest of families purchases past Beta seem to be fine. Thanks~Chaos Brothers

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Posted by: Direwulff.2396

Direwulff.2396

Hello,

I have had 2 seperate tickets on 2 different incidents in. One has resolved itself since I was asking for assistance on a suspension issue… now passed the 72 hours and I am back in that way still a reply would have been appreciated. Second issue is still pending.

130104-000376 is that first ticket that was put in on 1/3/12
130104-002929 is the second ticket which is still awaiting a response entered on 1/4/12

Tickets for Review (3 days and older) [merged]

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Support Liaison

Next

Update: 7 January 2013

121220-002842 Resolved
121223-002525 Resolved
121226-003612 Resolved
121227-000032 Resolved
121227-000065 Resolved
121227-001654 Resolved
121227-002897  Resolved
121227-002927 Resolved
121227-003051 Resolved
121229-001506 Resolved
121230-000852 Resolved
121215-003406 Resolved
121227-000798 Resolved
121227-002897 Resolved
121227-002996 Resolved
121227-003689 Resolved
121228-000190 Resolved
121228-000405 Resolved
121228-000873 Resolved
121228-003350 Resolved
121229-000188 Resolved
121229-001218 Resolved
121229-002743 Resolved
121228-001680 Resolved
121230-000914 Resolved – Thanks for your friendly note!
121230-002464 I followed up on this today
121231-000631 I followed up on this today
121230-001013 Updated 1/03
121230-000606 Updated 1/05
130101-000432 Updated today
121224-001289 Under review
121229-000721 Under review
130103-001039 Under review
121224-000369 Under review; please do not submit tickets from two email accounts
121219-001928 This charge was not reinstated or recharged; I have confirmed that you were not been charged for the game.
121219-003205  Why are we getting support requests from multiple email accounts?
121228-002771 Account ownership in irresolvable dispute. Account is closed.

Gaile Gray
Support Liaison
ArenaNet

(edited by Gaile Gray.6029)

Tickets for Review (3 days and older) [merged]

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Support Liaison

Next

Alright, Update on Guru’s case, We went back through his credit card purchases and found that for whatever reason, his GW2 Purchase was still pending. It did charge his Card however.

Charges that are pending are "money set aside’ but are not charged to the card. Only a charge is a charge. You didn’t note the ticket number, but if this is still a question and if I have not address it in later posts, please be sure to include the ticket number in each post.

Gaile Gray
Support Liaison
ArenaNet

Tickets for Review (3 days and older) [merged]

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Posted by: Tristan.4603

Tristan.4603

Hello,

Would you kindly follow up on this ticket number: 121229-000578

Thank you

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Posted by: Darkonz.9857

Darkonz.9857

Hey Gaile, Can you please follow up on this ticket number : 130103-001073

Still been waiting days upon days with no proper reply.

Thanks.

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Posted by: Meliara.6148

Meliara.6148

Hey Gaile,
Thanks for being a consistent way players can communicate with the company. Would you be able to check on this ticket if you get the chance? Ticket number: 130103-000977. He’s been trying to address the issue for 4-5 days but hasn’t received a response and his case is a bit tricky : ( We just want to know that his case gets a fair review.
Thank you!

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Posted by: Ionut.2307

Ionut.2307

[Incident: 121218-001256]

Hello. Gaile could you please give an in-depth analysis to my problem. If it isn’t possible to change it into my own name, change it into something else.
I just want to see it changed. It’s really hard for me to play under these conditions.

P.S. I’m sorry for posting this again. I come here and check the forums every day hoping someone will review my case and give me a fair answer. Every time I see tickets resolved, mine is not one of them.

(edited by Ionut.2307)

Tickets for Review (3 days and older) [merged]

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Posted by: Chaster Sharpshooter.3640

Chaster Sharpshooter.3640

121228-002342 Please have your friend submit a ticket

that IS his ticket number, but his account was terminated and was not able to get on the forum, so that’s why I am writing it to you.

Now, I’m posting another one for my guild mate (again, this is HIS ticket number)

130102-001173, this has been idle for over a week.

“To learn is what I need, to teach those who needs to learn is my duty …”
Chaster the Scarred – Leader of [SoS] Guilds
Server: Kaineng | Recruitment Status: Open

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Posted by: bear.3628

bear.3628

Hi, I’m posting on behalf of my friend who no longer has access to the forums. His account has been suspended for unexplained reasons 11 days ago.

His ticket number is:

121228-002116

The last response was 5 days ago and it said the ticket was under review. Could we please have an update?

Tickets for Review (3 days and older) [merged]

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Posted by: soulfoot.1697

soulfoot.1697

My situation has been updated thank you
130103-000160 Updated 01/02/2013

My situation was just updated and i am being forwarded to someone that can help me attach a new account to an existing gw1 who was attached to a banned gw2 account.

confusing i know.

(edited by soulfoot.1697)

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Posted by: Zaganor.8390

Zaganor.8390

121219-001928 This charge was not reinstated or recharged; I have confirmed that you were not been charged for the game.

Very well…. Then what can I do to get my account re-enabled? This is what I’ve been asking for over a month now.
If the first week I would’ve been told to buy a new serial code to activate this account I would have done it.

Tickets for Review (3 days and older) [merged]

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Posted by: deathBY.2436

deathBY.2436

Reference #: 130102-003084

Account was hacked, all my characters got deleted. Trying to get my account restored. According to the ticket, my situation was supposed to be elevated so that someone from the support team was see it. I haven’t gotten a response in four days.

Tickets for Review (3 days and older) [merged]

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Posted by: Satsujin.4569

Satsujin.4569

Ticket reference # 130104-003318

That is my brothers account witch was wrongfully terminated for selling gold for real money. He has never nor will ever partake in such action. This is like the 5th time that this has happened. Before, he was getting banned/re-opened every 3—4 days or so(one of those times Anet said it was a mistake on their part).
On the most recent ban/un-ban he created a brand new email,changed all passwords, we thoroughly cleaned the pc for malware etc. We thought that was the last of this issue but once again he gets banned for the same issue. The guildwars2 website doesn’t show any other ip log in and he has the authenticator as well so is there some kind of list that his account is on that causes him to repeatedly get banned for this issue?
Thanks in advance!

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Posted by: ham.3614

ham.3614

Tickets for Review (3 days and older) [merged]

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Posted by: killtuna.5461

killtuna.5461

130103-001039 pls checked, have been waiting for 6 days.

Tickets for Review (3 days and older) [merged]

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Posted by: Windleaf.8725

Windleaf.8725

I thank you with all my heart for helping me with my issue and fixing it, i can confirm my account is working and it is not erroneously banned anymore, i wish you all the best!

Tickets for Review (3 days and older) [merged]

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Posted by: guitmz.8237

guitmz.8237

A friend got his account suspended from nothing. Opened 2 tickets already 3 days ago with all the required information (serial code, etc). Here are his account details (I’m posting on his behalf because he can’t even login at forum):

Tickets:
130106-002550
130108-002158
His name: Danilo Deverso
GW2 User: deverso.6173

Thanks!

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Posted by: xqzmehh.4630

xqzmehh.4630

Posting for a friend since the ticket is about account suspension

Ticket nr : 130103-000288
Guild wars 2 name : ReMarkable.6570

Ticket is up since allmost a week now (in a few hours) , only had 2 replies and those everybody got who got banned for the same accusion.

However his story is a different and hopes an arenanet employee this time really reads his story.

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Posted by: eVoVe.7659

eVoVe.7659

I’m posting this for my friend’s account, he is unable to post on the forum because he gets the message “you do not have access to gw2” when trying to log in:

“Hi Gaile, thanks for taking the time to read these messages. I have an open ticket with support and it has been over 3 days since hearing from them. The ticket number is 130106-002397. As of yet, I do not even know why my account was suspended let alone how I might go about restoring it. I’m on holidays now and was really hoping to play some gw2, so if you could look into this I would really appreciate it. Thanks!”

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Posted by: Zhasona.6910

Zhasona.6910

Been 3 days

Reference #
130107-002259

Tickets for Review (3 days and older) [merged]

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Posted by: Hartagon.3542

Hartagon.3542

Way back in the day I made these tickets, problem never resolved.

Ticket #1: 120829-010211
- Told me to make a follow-up ticket titled “I deleted my DDE/CE in-game items” and reference my account in the body to get help which I did in the following ticket…

Ticket #2: 120907-001314
- Cookie cutter response that said my items would be restored when they came up with a solution (4 months ago). Still no items.

I would like my items please.

Tickets for Review (3 days and older) [merged]

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Posted by: ham.3614

ham.3614

one more time, for the arenanet support team representative who requested the information at

http://www.reddit.com/r/Guildwars2/comments/1695oe/erroneous_bannings_over_rmt_detection_and/

My ticket is [Incident: 130107-002285].

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Posted by: Joe.1940

Joe.1940

Posting for a friend:
Follow-up on
Ticket #130103-002334

Thanks a lot!

Tickets for Review (3 days and older) [merged]

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Posted by: Medi.6029

Medi.6029

Posting for a friend
he is not a gold seller

Ticket #130110-000485

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Posted by: Doughtryst.5763

Doughtryst.5763

posting for my friend BabyGrape

he was borrowing my friend gold and send it back, why he got banned? thank anet for your time.

Ticket #130110-000485

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Posted by: sirohui.6715

sirohui.6715

Hi Gaile Gray,
Posting on behalf of my brother. got banned because he was borrow my gold and just send it back, he isn’t a gold seller. Hoping for your reply and help
Thanks ^^

GW user BabyGrape.9715
Ticket Ticket #130110-000485

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Posted by: Arthemiss.1609

Arthemiss.1609

hello
my friend ‘s account has been terminated due botting but he ’s not. his yunger brother was play and he ran with bot group.he doesn’t know what is bot. he just 10 years old. please help him to release his account .
user TyrZz.3751
ticket no 130110-000756

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Support Liaison

Next

Update: 10 January 2013

121209-000093 Resolved
121223-002525 Resolved
121227-001925 Resolved
121228-000737 Resolved
121228-001007 Resolved
121230-000852 Resolved
121230-001590 Resolved
121231-000276 Resolved
121231-000604 Resolved
121231-002070 Resolved
121231-002140 Resolved
130101-000724 Resolved
130101-001639 Resolved
130101-001707 Resolved
130102-002242 Resolved
130102-002673 Resolved
130103-002421 Resolved
130103-002926  Resolved
121226-003145 Resolved
121217-000298 Resolved
130106-002199 Resolved
130103-003192 Resolved
130105-001314 Resolved
130107-002285 Resolved
130105-001380 Resolved. If you have future support issues, please do not send multiple tickets, as they delay the response
130102-002790 Final response sent 9 January
130103-001073 Final response sent today
121227-002254 I followed up on this today
130102-002813 I followed up on this today
130103-001985 I followed up on this today
130101-001157 I followed up on this today
130103-002367 Please update your ticket to provide proof of ownership
130104-001819 Question answered on 8 January
130105-002629 Question answered on 8 January
121218-001256 Updated 8 January; please review ticket
121230-000407 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121228-003013 Unable to verify compromise after multiple record reviews; we cannot offer an account restoration
121219-001928 Under review
121231-001608 Under review
130106-000743 Your friend must submit a ticket

Gaile Gray
Support Liaison
ArenaNet

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Support Liaison

Next

Posting for a friend
he is not a gold seller

Ticket #130110-000485

posting for my friend BabyGrape

he was borrowing my friend gold and send it back, why he got banned? thank anet for your time.

Ticket #130110-000485

Hi Gaile Gray,
Posting on behalf of my brother. got banned because he was borrow my gold and just send it back, he isn’t a gold seller. Hoping for your reply and help
Thanks ^^

GW user BabyGrape.9715
Ticket Ticket #130110-000485

And this is what you do not do, in relation to asking for help. Petitions and mass-postings slow down the process of review, and they are unfair to other players asking for help.

Someone who wants assistance may have one friend make one post about their situation, and we assuredly will review it!

In addition, this post is one day old. Please do not post in the forums until a ticket is 3 days old, or older.

Gaile Gray
Support Liaison
ArenaNet

(edited by Gaile Gray.6029)

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Support Liaison

Next

hello
my friend ‘s account has been terminated due botting but he ’s not. his yunger brother was play and he ran with bot group.he doesn’t know what is bot. he just 10 years old. please help him to release his account .
user TyrZz.3751
ticket no 130110-000756

This ticket is not three days old. As the title says, please only post if the ticket is at least 3 days old. This will not be reviewed at this time.

Gaile Gray
Support Liaison
ArenaNet

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in Account Issues

Posted by: Ataraxia.5730

Ataraxia.5730

[Incident: 121227-002254]?

2 weeks since I was escalated to restoration. Have not had any feed back since. Please help.

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Posted by: Sixfold.5792

Sixfold.5792

Posting for a friend with login issues, refrence number 130108-000250

thanks!

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Support Liaison

Next

Posting for a friend with login issues, refrence number 130108-000250

thanks!

This is not yet three days old. As requested in the subject line and many posts, please feel free to post a follow-up when the ticket is at least three days old but not before. Thank you.

Gaile Gray
Support Liaison
ArenaNet

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Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Support Liaison

Next

Updated: 10 January – Part 2

120829-010211, 120907-001314 Resolved
121108-002534 Resolved
121227-000326 Resolved
121227-003552 Resolved
121229-000578 Resolved
121229-003197 Resolved
130101-001639 Resolved
130102-001173 Resolved
130103-000160 Resolved
130103-000977 Resolved
130104-003318 Resolved
130106-002550, 130108-002158 Resolved
130107-002259 Resolved
130107-002285 Resolved
130103-000288 Under review
130106-002397 Under review
121229-002605 Updated today in Ticket 121229-002241
130103-001039 Updated 9 January
121228-002116 Updated 9 January
121231-001764 Updated 9 January
121230-002464 Updated 7 January
130103-001039 Updated 9 January
130103-001073 Final response sent today
121228-002342 I followed up on this today
130102-003084 I followed up on this today
130104-000376, 130104-002929 I followed up on this today
121227-002254 I followed up on this today
130103-002334 Can you check this number? I don’t pull up this ticket in the system

Gaile Gray
Support Liaison
ArenaNet