Why no restoration for destroyed items?

Why no restoration for destroyed items?

in Account Issues

Posted by: ezd.6359

ezd.6359

Hello.

I have issues with my mouse, it produces random clicks when i hold left mouse button. I lost one item today because it was dropped between windows and destroyed. Support says they can’t help me in such situation.

But why?

Why no restoration for destroyed items?

in Account Issues

Posted by: Behellagh.1468

Behellagh.1468

Buy a new mouse. It’s not their problem you have faulty equipment.

We are heroes. This is what we do!

RIP City of Heroes

Why no restoration for destroyed items?

in Account Issues

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

Faulty mouse or player error. It’s still the same thing. If the item was destroyed due to a bug, then you can open a Support Ticket. Until then, Behellagh has a good suggestion.

“I am still convinced that Kiel is the center of all the badness in the world.”
-Isaiah Cartwright

Why no restoration for destroyed items?

in Account Issues

Posted by: ezd.6359

ezd.6359

I don’t blame developers for it. I ask why they can’t assist me in such situation. No tools or what?

Why no restoration for destroyed items?

in Account Issues

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

I don’t blame developers for it. I ask why they can’t assist me in such situation. No tools or what?

Because it’s your fault (player error), and the Support Team’s time is better spent helping people who were hacked or encountered bugs.

Remember. Time is money. If they did this for you, they’d have to do this for EVERYONE in the game that makes a mistake. There wouldn’t be enough time to help people with real issues at that point.

“I am still convinced that Kiel is the center of all the badness in the world.”
-Isaiah Cartwright

Why no restoration for destroyed items?

in Account Issues

Posted by: Astral Projections.7320

Astral Projections.7320

My guess its number of staff. There are only so many people on the support staff and if they spend time reversing people’s mistakes then that is time they aren’t putting on people who get hacked or have other serious problems. This isn’t a subscription based game after all and the budget they have will reflect that.

The money that’s coming in right now is probably mostly from gem sales. That has to support the whole game which means there are budgets that have to be met.

The trouble with a kitten is that
It grows up and becomes a cat.

Why no restoration for destroyed items?

in Account Issues

Posted by: ezd.6359

ezd.6359

Time == handy tools. If they could help people in two clicks… I don’t think i am first who asks for it. And they had enough time to write right programs. I don’t think this is the reason.

They try to protect themselves from scam? Is it possible to restore specific item at all? What if i will lose a legendary weapon and will be angry enough to stop play the game?

Why no restoration for destroyed items?

in Account Issues

Posted by: Gaile Gray

Gaile Gray

ArenaNet Support Liaison

Time == handy tools. If they could help people in two clicks… I don’t think i am first who asks for it. And they had enough time to write right programs. I don’t think this is the reason.

They try to protect themselves from scam? Is it possible to restore specific item at all? What if i will lose a legendary weapon and will be angry enough to stop play the game?

You cannot seriously believe that this can be done in “two clicks.” What about verification? Or do you propose that anyone who says “I had XYZ item, I deleted it, gimme new one, plox” get the item?

I’m truly am sorry that you accidentally deleted your item. I’ve done it myself. But I also fully understand why we cannot have CS fixing this is every case. It’s too time-consuming, because “two clicks” would not be even a scratch on the surface of what it takes to perform such a task.

Gaile Gray
Support Liaison
ArenaNet