Game "failed downloading"

Game "failed downloading"

in Account & Technical Support

Posted by: Colonel Autumn.4698

Colonel Autumn.4698

Uhh, hi, so I just bought guild wars 2 today, and begun the download although after almost fully downloading, the game was at 99% it gave me an error message saying “Download failed! Please check your internet connection and try again (2)” Well the thing is I am connected to the internet, and the game already downloaded 99% but failed at the 100%, I’ve already rebooted my pc and it didn’t fix anything, anyone have any ideas?

UPDATE, I just disabled my AVG protection despite it not having a firewall, still won’t download
UPDATE 2.0, just uninstalled AVG all together, still refuses to download

(edited by Colonel Autumn.4698)

Game "failed downloading"

in Account & Technical Support

Posted by: Colonel Autumn.4698

Colonel Autumn.4698

I guess I should also note that I read the sticky thread on failed downloading games, and my AVG antivirus still gives me an option to activate the firewall, so i’m assuming I deactivated it a while ago or I never set it up, and I have Mcafee Security scan, which doesnt have a firewall from what i can tell

Game "failed downloading"

in Account & Technical Support

Posted by: kirito.4138

kirito.4138

See Part 3.7 here

Game "failed downloading"

in Account & Technical Support

Posted by: Monad.7210

Monad.7210

Part 3.7 doesnt not include a solution to the problem. Nor does any other part.

So, did anyone else figure out how to solve this?

Game "failed downloading"

in Account & Technical Support

Posted by: kirito.4138

kirito.4138

Also see Part 3.3 here

Game "failed downloading"

in Account & Technical Support

Posted by: Monad.7210

Monad.7210

No part contains information which lead to the problem being solved.

Game "failed downloading"

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Colonel Autumn – Unfortunately for this particular issue there isn’t really the “one fix to fix them all” sort of thing we can do, as the resolution tends to vary. That being said I’d highly recommend creating a support ticket so that we can better assist you one on one because we may need to collect a bit of information from you that you may not wish to post on the forums.

You can refer to this stick for info on submitting a support ticket:
https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

Don’t worry about providing any account information – the most important thing we need from you will be the Game Advisor report.