Game Crashing

Game Crashing

in Tech Support

Posted by: Dyze.3046

Dyze.3046

I have been attempting to open my Guild Wars 2 client but the game crashes even before I reach the launcher. I had recently updated my catalyst control center the other day and I am not sure if that is the issue? I also tried updating my driver to the AMD beta version 13.2 after reading that it might fix my issue but I still cannot start the game. If anyone has any idea of what to do it would be very much appreciated

Below is the error report that the client sent to Arena Net:

—> Crash <—
Assertion: Failed to load file.
File: ..\..\..\Services\LoadHandle\LoadHandle.cpp(144)
App: Gw2.exe
Pid: 5892
Cmdline: -testVerticalFov
BaseAddr: 00400000
ProgramId: 101
Build: 16845
When: 2013-03-06T02:23:26Z 2013-03-05T18:23:26-08:00
Uptime: 0 days 0:00:02
Flags: 0

—> System <—
Name: NATHANIEL-PC
IpAddr: 192.168.0.197
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 6155MB/ 8155MB 75%
Paged: 13006MB/16308MB 79%
Virtual: 2998MB/ 4095MB 73%
Load: 24%
CommitTotal: 3302MB
CommitLimit: 16308MB
CommitPeak: 3302MB
SystemCache: 1240MB
HandleCount: 23864
ProcessCount: 88
ThreadCount: 1093

—> Process Memory <—
Private: 898MB
WorkingSet: 114MB
PeakWorkingSet: 115MB
PageFaults: 50830

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> SerialLoader0 Thread 0xc7c <—

—> Trace <—
Pc:0089800b Fr:3767fef8 Rt:0086df01 Arg:0067ff08 016c6a08 01030ab7 37670000
Pc:0086df01 Fr:3767ff14 Rt:008ca07a Arg:00000000 06d613b0 01b73a90 00000002
Pc:008ca07a Fr:3767ff30 Rt:0068085f Arg:00000000 01b73a90 00000000 3767ff7c
Pc:0068085f Fr:3767ff44 Rt:008d5a7d Arg:06d613b0 ceb6222b 00000000 01b73a90
Pc:008d5a7d Fr:3767ff7c Rt:008d5b25 Arg:00000000 3767ff94 74fc33aa 01b73a90
Pc:008d5b25 Fr:3767ff88 Rt:74fc33aa Arg:01b73a90 3767ffd4 776c9ef2 01b73a90
Pc:74fc33aa Fr:3767ff94 Rt:776c9ef2 Arg:01b73a90 40164822 00000000 00000000
Pc:776c9ef2 Fr:3767ffd4 Rt:776c9ec5 Arg:008d5aa3 01b73a90 00000000 00000000
Pc:776c9ec5 Fr:3767ffec Rt:00000000 Arg:008d5aa3 01b73a90 00000000 00000000

—> Thread registers <—
eax=3767fad8 ebx=00000000 ecx=00000000 edx=0000003c esi=00000000 edi=00000000
eip=0089800b esp=3767feec ebp=3767fef8
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 3767FAB8 656c6946 00686475 00000000 3767fb28
eax-16 3767FAC8 7522c40d 3767fb28 7522c41f 3767fad8
eax 0 3767FAD8 80000003 00000000 00000000 7522c41f
eax
16 3767FAE8 00000002 00000002 07107060 00000280
eax+32 3767FAF8 34373834 0000003c 3767fe60 3767fbe0
eax+48 3767FB08 3767fb2c 008d9683 3767fbe0 00000000

—> Code <—
00897FEB 105668c0 2645016a 02e88724 deff83c4 .Vh.&E.j…$….
00897FFB 0c689000 0000bab0 854501b9 b4244501 .h…….E…$E.
0089800B e820e6de ff5e5dc2 0400cccc cccccccc . …^]………
0089801B cccccccc cc568bf1 8b068b50 14ffd285 …..V…..P….
0089802B c0741468 96000000 bab08545 01b91c86 .t.h…….E….
0089803B 4501e8ee e5deff8d 4e0833d2 5ee9234d E…….N.3.^.#M

—> Stack <—
3767FEEC 00898010 00000090 07102560 3767ff14 ……..`%….g7
3767FEFC 0086df01 0067ff08 016c6a08 01030ab7 ……g..jl…..
3767FF0C 37670000 ceb62243 3767ff30 008ca07a ..g7C"..0.g7z…
3767FF1C 00000000 06d613b0 01b73a90 00000002 ………:……
3767FF2C 06d613b4 3767ff44 0068085f 00000000 ….D.g7_.h…..
3767FF3C 01b73a90 00000000 3767ff7c 008d5a7d .:……|.g7}Z..
3767FF4C 06d613b0 ceb6222b 00000000 01b73a90 ….+"…….:..
3767FF5C 01b73a90 80000003 3767ff50 3767f520 .:……P.g7 .g7
3767FF6C 3767ffc4 008d5be0 f88aae97 00000000 ..g7.[……….
3767FF7C 3767ff88 008d5b25 00000000 3767ff94 ..g7%[……..g7
3767FF8C 74fc33aa 01b73a90 3767ffd4 776c9ef2 .3.t.:….g7..lw
3767FF9C 01b73a90 40164822 00000000 00000000 .:.."H.@……..
3767FFAC 01b73a90 80000003 74fe7717 74fe7717 .:…….w.t.w.t
3767FFBC 3767ffa0 3767f524 ffffffff 777071d5 ..g7$.g7…..qpw
3767FFCC 001a72c6 00000000 3767ffec 776c9ec5 .r……..g7..lw
3767FFDC 008d5aa3 01b73a90 00000000 00000000 .Z…:……….
3767FFEC 00000000 00000000 008d5aa3 01b73a90 ………Z…:..

—> Error Logs <—
Decode was cancelled in the middle of a file-load (0×000306b80). Corrupted?
File size mismatch from archive for 0×000306b80; expected = 4248744, actual = 2437417
File 0×000306b8 not found in main archive.
Deleting file 0×000306b8
Failed to load file 0×000306b80

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6819
Version = 8.17.0010.1191
Description = AMD Radeon HD 7800 Series
Compat = 0×00000000
VidMem = 1754 MB

Game Crashing

in Tech Support

Posted by: Ashley Segovia

Ashley Segovia

Technical Support

Next

Hi Dyze,

I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

If you don’t feel comfortable sharing any of this information on the forums, I’d highly recommend creating a support ticket for further assistance. Unfortunately in this case the crash logs aren’t giving me much to go off of, although, I am curious if you continue to crash without using the “-testVerticalFov” command line.

Game Crashing

in Tech Support

Posted by: Dyze.3046

Dyze.3046

When I click on the link you gave me it brings me to a page with the contents of the image below. I do not have an anti virus program, nor is my firewall active. In addition I turned off Ad Blocker and it didn’t help.

Attachments:

Game Crashing

in Tech Support

Posted by: Ashley Segovia

Previous

Ashley Segovia

Technical Support

Hi Dyze – If you’re on a work computer you may have something else running in the background that could be seeing flagging Game Advisor as a false/positive. If you’re unable to determine what’s blocking the application, your best bet may be to create a support ticket (if you don’t have the Game Advisor report that’s fine) and the tech agents will be able to collect some alternate diagnostic reports to further investigate the issue.