Another thing I found a little annoying was that if you ask about the NPCs, Makkay gives you the spiel by voice… in an open-world instance, and in great detail and length. That sort of information is possibly better given by text, so that one player isn’t interfering with another to have their questions answered. (Unless the voiceover only applies to the player who asked the question, of course.)
Makkay’s VO is played client side, so every player will hear the right lines regardless of how many people are interacting with her. Also, all her lines are logged to chat so you can read it afterward. It’s new tech that we plan on using more often in the future.