Showing Posts For BobbyStein.2315:

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

@BobbyStein:

I can’t continue personal story after chapter 7 Forging the Pact.
“My Greatest Fear” should be next in line, but it doesn’t show up on the map or journal
what I tried:
- contacted support and filed a bug report back in June after the update
- contacted support again two days ago
- replayed Forging the Pact with other players for the chance to trigger the next step

Now it’s already been 2 months and my issue hasn’t been resolved and customer support didn’t help besides telling me to bug report it again and write in the forums.

Could you please fix this issue?

I’d really appreciate it!

tyvm

Hi Hidori. Would you mind posting your issue in this other thread?

https://forum-en.guildwars2.com/forum/support/bugs/Personal-Story-Skipped-every-mission-in-Orr/first#post5225680

I’ve been tracking some reports and working with a few folks internally to figure out what’s going on with this particular issue. A screenshot and short description of repro steps would be helpful. Keeping it all in a dedicated thread makes it easier.

Do you remember at what point the story steps disappeared from your journal? We’ve had some reports where people have been able to keep playing but the journal entries weren’t displaying. Just want to get as much information as possible so we can investigate. Please post your replies in that thread I mentioned.

Thanks.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

So I just completed the Greatest Fear chapter with Tonn and I noticed that for whatever reason the dialogue is muted in some places during cutscenes. This has also happened in some LS instances as well (in Dragon’s Reach part1 for me). Not sure how far this has spread and I’m hoping you can take a look at it.

Thank you.

This is a bit off topic, but I’ll address it.

I noticed that VO issue the other day in the Black Citadel and sent word over to the Audio team. If you find this happening again, can you create a new thread in the appropriate forum and attach a screenshot? We need to see the chat log output (or the text bubble for the missing VO) to get a repro. Thanks!

This happens in most personal story instances as well as cut scenes in dungeons. You can read the text but some of the vocals do not play. The strange part being the scene waits an appropriate amount of time.

Some advice courtesy of our audio department: See if moving the audio quality slider to Fastest helps.

F11 > Sound Options > Sound Quality: Fastest

Tested this to see if it helped and at first in the Order of whispers audio it did seem to help. But then i tested it in the Orr personal story steps and the bug reappeard.
So i don’t this the bug is connected to the sound options slider.

OK, thanks for the information. Since this issue isn’t tied to the Personal Story Restoration, I’d appreciate it if people posted their findings in this other thread:

https://forum-en.guildwars2.com/forum/support/bugs/Personal-Story-Audio-Problem/first#post5360836

For the record, I’m not sure the problem is restricted to the Personal Story but may be appearing in other content types. But if you’re experiencing missing VO (or VO that’s failing to play) in the Personal Story you can post info in the above thread. The Audio Team is investigating the issue, so we appreciate your patience in the meantime.

I can't start Dragon's Reach, Part 1.

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

If the message is already in your mailbox then it will not be sent again, you have to read the one already in your mailbox or delete that one first.

Thanks for pointing this out. This is exactly right. If you’ve started this story before and received the mail already, then it won’t be resent. You have to find it in your inbox and select it to complete the active step and progress the episode.

Discovering Scarlet's Breakthrough

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Is everyone getting stuck during the step “Discuss what to do next with your friends”? I would like to investigate the issue but need to know some details so we can have some internal folks try to track down what’s causing it.

If you’re experiencing this blocking bug in Discovering Scarlet’s Breakthrough please post repro steps if you can:

Example:

  • Activated Episode 2 in the Story Journal
  • Completed Scarlet’s Secret Room
  • Completed all steps leading up to “Discuss what to do next with your friends.”
  • Progress stalled when X happened

Screenshots are also helpful.

Personal Story Audio Problem

in Bugs: Game, Forum, Website

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

The Audio team is investigating. In the meantime, see if moving the audio quality slider to Fastest helps.

F11 > Sound Options > Sound Quality: Fastest

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

So I just completed the Greatest Fear chapter with Tonn and I noticed that for whatever reason the dialogue is muted in some places during cutscenes. This has also happened in some LS instances as well (in Dragon’s Reach part1 for me). Not sure how far this has spread and I’m hoping you can take a look at it.

Thank you.

This is a bit off topic, but I’ll address it.

I noticed that VO issue the other day in the Black Citadel and sent word over to the Audio team. If you find this happening again, can you create a new thread in the appropriate forum and attach a screenshot? We need to see the chat log output (or the text bubble for the missing VO) to get a repro. Thanks!

This happens in most personal story instances as well as cut scenes in dungeons. You can read the text but some of the vocals do not play. The strange part being the scene waits an appropriate amount of time.

Some advice courtesy of our audio department: See if moving the audio quality slider to Fastest helps.

F11 > Sound Options > Sound Quality: Fastest

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Thank you sooo much for fixing Victory or Death. Mine is finally complete, and it was epic!

I’ll relay that to the team. Glad it worked out for you (and others)!

Personal Story - Skipped every mission in Orr

in Bugs: Game, Forum, Website

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Thanks for the info. We’re investigating the issue.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

NPCs is still inactive.

I don’t know what you mean by this. Can you provide more information?

-NPCs are inactive (I think I triggered them after falling down through the airship floor. Zojja ran down to heal me, and when I was revived, all NPCs started to fight. After being killed, the NPCs became inactive again)

This is earlier posted in an support ticket.

Destiny’s Edge will fight anything that wanders into the cabin, and they’ll rez you if you go down but I don’t believe they’re set up to fight on deck due to some situations and tech considerations that are specific to this story step. We discussed changing their behavior when we converted Victory or Death to be soloable but it was out of scope for a variety of reasons.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

NPCs is still inactive.

I don’t know what you mean by this. Can you provide more information?

"Victory or Death" Bug [merged]

in Bugs: Game, Forum, Website

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

This issue has been reported for weeks now and still no official response on a timeline to repair.

As others have pointed out, we did acknowledge the issue in a different thread and have been working to resolve it for several weeks now. I’ve also been posting in other threads on Reddit, but I can’t be everywhere all the time, try as I might.

The issue was fixed in this morning’s patch. Let us know if you encounter any issues. The turrets and anvil should all be interactive now, and the story step should no longer be blocked from completion.

Thanks much.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Correct. Let us know if anything isn’t working in regards to this. Thanks!

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Is there any current update regarding the fix for this bug?

Nothing that I haven’t already mentioned. The fixes are currently undergoing testing. They’ll be deployed when they’re ready. (Soon™.)

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

So I just completed the Greatest Fear chapter with Tonn and I noticed that for whatever reason the dialogue is muted in some places during cutscenes. This has also happened in some LS instances as well (in Dragon’s Reach part1 for me). Not sure how far this has spread and I’m hoping you can take a look at it.

Thank you.

This is a bit off topic, but I’ll address it.

I noticed that VO issue the other day in the Black Citadel and sent word over to the Audio team. If you find this happening again, can you create a new thread in the appropriate forum and attach a screenshot? We need to see the chat log output (or the text bubble for the missing VO) to get a repro. Thanks!

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

An update for those near the end of their Personal Story: The Victory or Death fix is undergoing testing currently. I don’t have a release date to share at this time, but I do want to let you know that things are in progress. Thanks for your patience.

Lore Tour of the Black Citadel [video]

in Lore

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Cool stuff. Thanks for sharing!

Endless "Victory or Death"

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Actually it’s a bug having to do with reordering the story. It’s just a number, ignore it. It’s really level 80. It just says level 70.

So, it will remain as such..? I can ignore, but it’s… disturbing. xD

We opened a bug on this, so it’s on the backlog of items to address.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Regarding the Victory or Death turret bug: we investigated the issue and have a couple of folks working on fixes for it. I’ll post an update when I have more info.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Thanks for reporting the blocking bug. We’ve seen reports from elsewhere, too. We’re currently discussing it but have no ETA on a fix as of yet. Thanks for your patience.

Wanted: Advanced history lesson

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

I logged in last night but did not get an email from Arena Net about the new History Lesson of Living World Season 1. Not sure why, but it doesnt show up in my story tab either. I hope its a bug

The mail only gets delivered once Season 1 History Lesson is activated (located under Scarlet’s War in the Story Journal). This happens automatically after you complete Victory or Death, the final Personal Story step. You can also manually select and activate it, but you need to be level 80 in order to do this.

If you’re still having issues, I suggest posting a screenshot or contacting Customer Service. Thanks.

Season 1 recap

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Another thing I found a little annoying was that if you ask about the NPCs, Makkay gives you the spiel by voice… in an open-world instance, and in great detail and length. That sort of information is possibly better given by text, so that one player isn’t interfering with another to have their questions answered. (Unless the voiceover only applies to the player who asked the question, of course.)

Makkay’s VO is played client side, so every player will hear the right lines regardless of how many people are interacting with her. Also, all her lines are logged to chat so you can read it afterward. It’s new tech that we plan on using more often in the future.

Season 1 recap

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Concerning the recap, that is great, but it would be better if other languages than English could get theirs too…

That’s coming in a future update. We have all the localized VO and subtitles ready to go but ran into a tech issue that was preventing them from triggering and displaying properly.

So, I just watched the cutscene, in german with german audio and subtitles. What’s up with that note?

Good to know!

Season 1 recap

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

A bit off topic, but I just watched the Season 1 recap on Youtube, and I noticed their wasn’t anything on what happened in Southsun. I know the two events that happened there have nothing to do with Scarlet, but perhaps you could add a recap of those two stories in the future? Maybe from Canach’s perspective since he’ll be playing a larger role in HoT?

Yeah, the current recap focuses exclusively on Scarlet’s main objective so a lot of the finer details of each release were left out. This was to keep the cinematic at a manageable (and watchable) length and also present the most relevant details that bridge the Personal Story to Season 2.

That stated, I agree that it’d be cool for people to be able to learn more about the other releases from Season 1, since there were bits of plot and character development in each one. We’ll keep this in mind for down the road. Thanks for sharing.

Season 1 recap

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Concerning the recap, that is great, but it would be better if other languages than English could get theirs too…

That’s coming in a future update. We have all the localized VO and subtitles ready to go but ran into a tech issue that was preventing them from triggering and displaying properly.

Season 1 recap

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

THANK YOU!!!!

Patch notes:
Magister Ela Makkay of the Durmand Priory has been busy chronicling Scarlet’s War (known outside of Tyria as Living World Season 1). She’d like to share her research with you when you’re ready. Simply activate “Season 1 History Lesson,” located under Scarlet’s War in your Story Journal, to learn more. (Note: You must use a level 80 character to access this recap.)

I know it’s not replayable (yet) but at least there is now something in-game that we can use to get a recap of season 1. I know this is something that many people have been wanting for a long time. Can’t wait to check it out!!

Thanks again!

You’re welcome. Let us know what you think.

Season 1 recap

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

if this is a lazy way to throw in season 1 then i’m getting really moist and salty :c

Nope. It’s just something to fill in the story gap between the Personal Story and LW Season 2 for right now.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

We adjusted the Story Journal behavior and also implemented a season 1 recap with today’s build. Basic details are in the update notes. Check it out and let us know what you think. This changes what happens once you finish the restored Personal Story.

https://forum-en.guildwars2.com/forum/info/updates/Game-Update-Notes-July-28-2015

Excerpt:

LIVING WORLD
Magister Ela Makkay of the Durmand Priory has been busy chronicling Scarlet’s War (known outside of Tyria as Living World Season 1). She’d like to share her research with you when you’re ready. Simply activate “Season 1 History Lesson,” located under Scarlet’s War in your Story Journal, to learn more. (Note: You must use a level 80 character to access this recap.)

Personal Story
•Fixed a bug in the Story Journal that activated the most recently unlocked Living World episode upon Personal Story completion. The system will now check for the next available episode in release order. If that episode is already unlocked but not completed, it will be activated. If it is not unlocked, the user must manually select the desired Living World episode.
•The Living World Season 1 recap video has English voice-over only. VO and subtitles for additional supported languages will be implemented in a future release.

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

We adjusted the Story Journal behavior and also implemented a season 1 recap with today’s build. Basic details are in the update notes. Check it out and let us know what you think.

https://forum-en.guildwars2.com/forum/info/updates/Game-Update-Notes-July-28-2015

Excerpt:

LIVING WORLD
Magister Ela Makkay of the Durmand Priory has been busy chronicling Scarlet’s War (known outside of Tyria as Living World Season 1). She’d like to share her research with you when you’re ready. Simply activate “Season 1 History Lesson,” located under Scarlet’s War in your Story Journal, to learn more. (Note: You must use a level 80 character to access this recap.)

Personal Story
•Fixed a bug in the Story Journal that activated the most recently unlocked Living World episode upon Personal Story completion. The system will now check for the next available episode in release order. If that episode is already unlocked but not completed, it will be activated. If it is not unlocked, the user must manually select the desired Living World episode.
•The Living World Season 1 recap video has English voice-over only. VO and subtitles for additional supported languages will be implemented in a future release.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

We’re investigating the Greatest Fear rewards. Thanks for bringing it to our attention.

Captain Magnus, now with 50% better vision!

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

I poked Magnus’ eye out again. I hope you’re all happy about this, because he sure isn’t.

You should have knocked out a couple of teeth while you were at it.

Personal Story Gripe

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

I just started a new toon and darned if when she got to L40 PS and headed to LA that it was the old LA that Destiny’s Edge is currently arguing in. I’m not a designer/programmer. But how hard would that have been to add into your big LA roll out.

All Personal Story steps that take place in LA should reflect the old version of the city once you enter the story instance. Is that not happening?

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

The following steps were restored to their original position in chapter 8.

  • Against the Corruption
  • Cathedral of Silence
  • Romke’s Final Voyage
  • Source of Orr

Did you experience the issue in one of the story steps listed above?

Against the Corruption and Cathedral of Silence were definitely level 70 for me, I took screenshots and stuff. Don’t remember what level Source of Orr was.

Thanks for the screenshot. I reproduced this on my machine and sent a bug over to Design to investigate a fix. No ETA at the moment but it is being looked at.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

I dont understand . I was doing lvl 80 quest of main story , and now i was redirected to lvl 70 quests? should i repeat again the quests??

They put the story back in order but the story steps they moved didn’t get fixed to be the right level. So yeah the story is in the right order but the end bits don’t reflect what chapter they’re supposed to be in. I just finished the story again yesterday and it does go to lvl 80 story then some steps are still level 70 (with level 70 rewards) and then back to level 80 again. It’s weird.

The following steps were restored to their original position in chapter 8.

  • Against the Corruption
  • Cathedral of Silence
  • Romke’s Final Voyage
  • Source of Orr

Did you experience the issue in one of the story steps listed above?

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

An update for those watching this thread: I reproduced this bug and sent the report over to Programming. I don’t have an ETA on a fix but it’s being actively investigated.

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Also x2, for when you get to The Secret of Southsun, you include the recorded but never used Faren judging the fancy cat competition.

It’s on the list!

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

And to note: I’m not saying it’ll be easy to bring back Season 1 just because there were so many instances. The instances of Season 1 were done in multiple formats (4 different formats I believe), none of which are like Season 2/Personal Story, so it’s hard to say – especially as players – how much work would need to be done to change it from instance format A/B/C to instance format D.

It’s quite a bit of work, actually, to convert the Season 1 content into something that resembles the Season 2 format. So while we’re fortunate to have some pre-built content to start from we’d have to make a lot of changes for it to fit the revised LW model.

But all the assets are there. Dialogue, plot, voice acting, even the intended scripting. Arguably, it might just be a case of rescripting into a new format with some programming for said format. But as a player it’s hard to gauge how much work that ‘case of rescripting’ might be.

My hope is that, should we take the opportunity to bring back Season 1 in some form or fashion, that we’d get the opportunity to make improvements like we did with the Personal Story restoration (revised VO, maybe some new or updated camera flythroughs or cinematics, etc.). I want to be clear, though, that we have nothing to announce at this time. Just being totally honest and managing expectations here.

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Living World episodes can be played in any order and also replayed, unlike the Personal Story which you can only play in chapter order and may only do so once per character.

Living World Season 2 is like show season available on Netflix. There is a linear order to the story episodes but the user may choose to play any episode they like (or in the case of this bug, the system is pointing you to the last one you unlocked instead of the next one in story order).

I don’t believe this is messaged clearly in the game, so we’ll be looking at ways to better communicate this. Your feedback helps, so thanks for taking the time to report your issues and share your ideas with us.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

We made art changes to Personal Story instances, not season 2 open world content.

Art changes… you mean like this snazzy new detailed floor texture in old Lion’s Arch instance for example? Since it didn’t fix itself for the duration of the entire instance I assume it was not caused by some kind of rendering hitch or slowdown.

Edit: looking at the screenshot after the fact, it could probably be a lighting issue, this happened few days ago so hard to say. That said I am absolutely positive the cave didn’t look like this when I completed this instance for myself prior to the story journal coming in the game.

I don’t believe any art changes were made to that story instance, so you’re most likely experiencing a bug. Best bet would be to file a ticket with repro steps so someone could investigate. It would also be helpful to include information about your hardware and what graphics settings you had selected.

Did others in your party experience the same visual anomaly or just you?

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Personal story is not working properly for me on two characters. The first issue is part of my Story Journal has been deleted on one character that had completed the entire story and final dungeon. The second involves missing huge chunks of the personal story that should have been available despite the changes. According to the dev’s post, I should not have any issues with continuing the story from “Forging the Pact”, yet I have run into a massive problem that involves skipping more than 80% of Chapter 7 and Chapter 8.

More precise info included within my bug report:
Personal Story – Skipped every mission in Orr

I seriously hope this malfunction can be reversed, because I don’t take much pleasure in the thought that my two main characters are permanently bugged because of this.

Thanks for filing a bug. CS will take it from here.

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Thanks for all the info. I’ll be following up with QA and some other people and taking a closer look at this issue.

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

As a possible bug note. I did buy this story line early this week and the same thing happened to me. I finished Zman and then the first episode that it gave me for LS2 was the last episode. I completed it wondering why I was attacking these enemies with no context and then went into my achievements to find that it was in fact the last story, but it put me on it first. I now have my last episode completed first and with all mastery done for it as well.

I’d like to have QA repro this, but I need to know exactly what happened. Let me know if my understanding of your situation is accurate here.

  • You hadn’t yet completed Personal Story (e.g. did every story step except Zhaitan)
  • You bought LW Season 2 in the gem store
  • You then finished your Personal Story by defeating Zhaitan
  • The content guide then pointed you at LW S2 Episode 8 instead of Episode 1

Is this correct?

(edited by BobbyStein.2315)

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

This is exactly why LS1 should be unlock-able and purchasable like LS2.

I don’t disagree. We’ve stated before that we hope to one day rebuild LW Season 1, but we’re focused on HoT development right now.

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

So I’m still working on my personal story but this has me wondering….what will happen once I finish it? Will I basically be stuck picking up at a point that makes no sense like the OP here? If that’s the case i’ll just skip the story entirely once I hit the cap.
P.S. My account is only two months old, max, so I wouldn’t have this exact problem.

The Personal Story shouldn’t show up anymore in the upper right once you complete it, and since you don’t have any Living World episodes unlocked I believe the content guide will point you to other things like events, etc. You can change these settings by hitting F11 and looking at the Content Guide settings under User Interface.

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

The thing that I don’t get, is why would they bother to give me the final chapter of Season 2? I didn’t even get the parts before it, just the ending. This makes literally zero sense to a player who doesn’t supplement the game with forums/wiki/youtube. It feels really bad.

Here’s what I think happened in your case:

  • You logged into GW2 sometime between January 13 and January 27 (the date when episode 8 released and the end of the two week “free unlock” period)
  • You completed your Personal Story six months later
  • The content guide looked for the next available story in your Story Journal. Since you probably don’t have any other episodes from Season 2 unlocked it put you on Episode 8.

I’d need to see a screenshot to be absolutely sure, but that’s likely what happened.

The good: You got a free episode
The bad: You played that episode out of linear order and it confused you

We certainly can message this better in the game, so I’ll be having some conversations about how to change this behavior.

Okay, glad to hear this is an isolated case! I don’t recall if I had GW2 installed during that time period (I purchased GW2 at release, but only just got around to playing it a month or two ago… I know, I know), but it would make sense for that to be the cause.

Here’s a screenshot of my story tab, if that helps you at all.

Thanks for the screenshot. Yeah, you had episode 8 unlocked (either you got it for free in January or you bought it). Episodes 1-7 show as locked in your journal so the content guide put you on the only one available.

Just Completed Personal Story... WHAT???

in Living World

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

The thing that I don’t get, is why would they bother to give me the final chapter of Season 2? I didn’t even get the parts before it, just the ending. This makes literally zero sense to a player who doesn’t supplement the game with forums/wiki/youtube. It feels really bad.

Here’s what I think happened in your case:

  • You logged into GW2 sometime between January 13 and January 27 (the date when episode 8 released and the end of the two week “free unlock” period)
  • You completed your Personal Story six months later
  • The content guide looked for the next available story in your Story Journal. Since you probably don’t have any other episodes from Season 2 unlocked it put you on Episode 8.

I’d need to see a screenshot to be absolutely sure, but that’s likely what happened.

The good: You got a free episode
The bad: You played that episode out of linear order and it confused you

We certainly can message this better in the game, so I’ll be having some conversations about how to change this behavior.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Is there anything wrong with the personal story?
i just got the game yesterday and just started playing earlier with a human engineer but after finishing “Defending Shaemoor” theres no more quest for me.

From what I can see in your screenshot, it looks like you need to hit level 10 before you can access the next story “block.”

From the wiki:

“Each character’s personal story is divided into eight chapters, with each chapter unlocking every 10 levels.”

http://wiki.guildwars2.com/wiki/Personal_story

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

For those experiencing Personal Story issues, please submit a support request and provide as much information as you can.

https://help.guildwars2.com/anonymous_requests/new

Useful info:

  • Account name
  • Character name
  • The name of your current story step
  • The issue
  • Repro steps

Keep screenshots handy. While you can’t attach them to the initial support request you may be asked to provide them later.

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

A couple of things I forgot: the airdrop entry mechanism for a few story steps was removed and replaced with the original instance entry. Also, old L.A. and old Fort Concordia architecture (from 1325 AE) should be seen in Personal Story instances.

(edited by BobbyStein.2315)

Personal Story Restoration update

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Full patch notes are live. PS restoration is in the game now.

https://forum-en.guildwars2.com/forum/info/updates/Game-Update-Notes-June-23-2015

So...Divinity's Reach

in Guild Wars 2 Discussion

Posted by: BobbyStein

BobbyStein

Guild Wars 2 Lead Narrative Designer

Bobby is clearly a charr player.

You took our Ascalon…you’ll never take our Divinity!!

Guilty as charged. I main a charr ele.